Catherine Holiday-Beck

OPERATIONS:
• Responsible for maintaining efficiencies and accuracies for all designated employees’ needs related to
daily operations.
• Oversees day-to-day operational issues dealing with patients, physicians and staff, ability to effectively
communicate appropriately with medical staff, community, patients, and other department within the
organization.
• Monitors goals and productivity standards for areas supervised.

• Implemented strategies to improve team productivity by, optimizing workflows and increasing overall efficiency.
• Assures the units/areas meets target levels and goals established by the departments.
• Provides guidance and direct intervention in resolving challenging or complex situations.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize
  operational risk.
  • Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.
• Regularly monitored employee performance, providing feedback and coaching to ensure alignment with company goals and standards.
• Conducted comprehensive interviews, evaluated candidates, and successfully hired top talent to strengthen the team and support company growth.
• Managed the sensitive process of employee termination with professionalism and adherence to company policies, ensuring minimal disruption to team dynamics.

STRATEGY/PLANNING:
• Leads departmental goal setting process and provides roadmap for accomplishing goals. Monitors
progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on
operations and resources.
• Develops plan of action to address current and future resource needs in order to meet service and/or
operational demands and objectives.
• Identifies process improvement opportunities, and initiates action plan to meet short/long term operational
objectives or service level agreements.
• Develops metrics and methods for measuring outcomes against relevant internal and external
benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends
and implements course of action.

FINANCIAL MANAGEMENT:
• Establishes and manages capital and operational budgets to achieve financial targets via effective
utilization of personnel, resources and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports and develops and implements corrective action plans to address unfavorable
variances.
• Reviews and approves employee expense reimbursements, and billing statements from vendors
according to established protocol.

• Supervision of over60+ employees between two facilities
• Management of direct daily business operations
• Executed the organizational plan, mission, vision and values are communicated to the team and intergraded into the team goals, objective and work plan
• Hired support services such as recruiting, selecting, and orienting employees
• Perform preparation and monitoring of annual employees’ yearly evaluations
• Development of direct reports for Medi-cal clients, Meddata Rep, Physician EKG reimbursement, physician clinical data, hospital wide pager billing, assessments, co-pays, physician paneling reports
• Coordinated working relationships including interdepartmental collaboration with affiliate clinical care areas
• Promoted rapport building with54 counties to coordinate Medi-cal treatment authorizations
• Managed in-house reports for physicians and directors of administration
• Expert SBAR builder
• Conducted DMOT meeting requirements for new build and for streamlining chart prints for Mental Health
• Presented to Director of operations to get software approval for my team
• Working knowledge and understanding of insurance and medical terminology
• Informed the Rev Cycle team of important information which lead to the build of billing indicators to properly support billing claims
• Leadership skills and ability to provide constructive and timely feedback to team members to support continuous improvement
• Ability to handle difficult circumstances and make sound business decisions with little direction
• Initiated and established effective working partnership with employees, peers and/or leaders to achieve business objectives

• Provide direct supervision of over60 employees on management and direction of the daily activities
• Ensuring the organizational plan, mission, vision and values are communicated to the team and intergraded into the team goals, objective and work plan
• Manage support services such as recruiting, selecting, and orienting employees
• Perform preparation and monitoring of annual employees’ yearly evaluations
• Development of direct reports for Medi-cal clients, Meddata Rep, Physician EKG reimbursement, physician clinical data, hospital wide pager billing
• Facilitates county, assessments, documentation and reviews while maintaining confidentiality of information
• I established working relationships including interdepartmental collaboration with affiliate clinical care areas
• Promoted rapport building with54 counties to coordinate Medi-cal treatment authorizations
• Formulated processes to eliminate conflict resolution
• Processing of current EMTALA and HIPPA documents
• Process billing for Taxi and pager billing
• Key Achievements:
• Implemented new processes for cash collections to meet monthly goal of $174,000
• Assisted on various hospital wide projects and coordinated implementations
• Developed DES bored for PAFS department SCP
• SuperUser Trainer for the Business Services program for the implementation of hospital-wide electronic health records EPIC
• Provided adequate documentation in support of adding a security guard position to minimize safety concerns for patients and employees
• Built detailed excel spread sheets to establish the need of county contracts
• Instrumental in creating two Vidal positions needing to support the opportunity to collect currency and clean claims at point of service
• Gathered key elements to build job aids for newly created and revamped positions

• Supervision of over60+ employees between two facilities
• Management of direct daily business operations
• Executed the organizational plan, mission, vision and values are communicated to the team and intergraded into the team goals, objective and work plan
• Hired support services such as recruiting, selecting, and orienting employees
• Perform preparation and monitoring of annual employees’ yearly evaluations
• Development of direct reports for Medi-cal clients, Meddata Rep, Physician EKG reimbursement, physician clinical data, hospital wide pager billing, assessments, co-pays, physician paneling reports
• Coordinated working relationships including interdepartmental collaboration with affiliate clinical care areas
• Promoted rapport building with54 counties to coordinate Medi-cal treatment authorizations
• Managed in-house reports for physicians and directors of administration
• Expert SBAR builder
• Conducted DMOT meeting requirements for new build and for streamlining chart prints for Mental Health
• Presented to Director of operations to get software approval for my team
• Working knowledge and understanding of insurance and medical terminology

• Knowledge of insurance authorization required to include managed care, Medicare, Medi-cal, commercial payers and behavioral carve out
• Medical terminology expert
• Effective verbal and written English skills
• Utilize all IT applications within the patient access department and other support departments
• Ability to effectively communicate payer requirements patients and/or patient’s family members
• Ability to maintain quality standards and proficient performance standards during high activity and/or stressful situations required
• Provide in depth understanding and guidance to peer team and contribute to improve department service levels as identified
• Serve actively in the mentor role for new employees and must participate in the peer review process
• Key Achievements:
• Super User Trainer for the Business Services program for the implementation of hospital-wide electronic health records