Catherine Holm

• Decontaminated Surgical Equipment
• Assembled Surgical Kits after checking for cleanliness and proper functionality
• Picked cases for the OR
• Sterilized equipment using both high and low temperature sterlization
• Processed scopes and high level disinfection of scopes
• Documented all work via the computer systems

• Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
• Follow protocols to maintain sterility and document daily sanitizing process.
• Check in all products to be processed for accuracy and quality.
• Verified and maintained proper documents and records for sterilization as well as all steps in process of production to comply with FDA standards.

• Prepared trays for the entire range of surgical procedures. Upstate is a level 1 trauma center and must be prepared to peform all surgeries.
• Sterilized and disinfected all medical instruments including scopes of all types.
• Operated and maintained steam autoclaves and performed daily testing for leaks and pressure.
• Maintained records on sterilizing procedures and parameters using upstate systems that documented all steps and scanned them into the system to be kept for tracking as well as to prove compliance at all times with standards.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• As an intern, I decontaminated and sterilized instruments, medical supplies and equipment.
• Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing areas, operating rooms and equipment storage.
• Assembled and sterilized instrument trays and removed all waste matters from equipment and carts.
• Sorted mismatched sets of instruments, trays and medical equipment and made available to sterile processing customers.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Created menu items to meet the needs of students with dietary restrictions and in accordance with Swedish nutritional standards.
• Prepared the meals for multiple schools daily according to the planned and approved menu.
• Established communications with the students and parents about the menu items and any suggestions they might have that we could incorporate into the menu for them.
• Always try to create the best tasting and healthiest food possible.

• Prepared invoices to be sent on behalf of our clients as well as take care of collection issues.
• Prepared expense sheets for clients
• Issued pay checks for clients
• Prepared taxes for clients to take to an accountant for final review

*this was a position I did on a part time basis. It was a family member's business that I was able to work for as needed and as available.

• Took incoming calls from customers regarding their accounts that included their long distance, toll free numbers, conference calls, calling cards, mobile phones and local phone service
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Met sales quotas every month and even exceeded them in all years that I worked there to qualify for Gold Club, which is only reached by 20 to 50 people per year out of 1000+ eligible representatives.

• Carried trays above my head in a very crowded, loud and fun restaurant
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Treated regular customers like family
• Provided a fun experience because it was about fun, for us and the customers.