Catherine Hopkins

Dynamic professional with extensive experience in property management and customer service, notably as Owner/Manager at Young Oak Investments, LLC. Proven expertise in UNIX system administration and QuickBooks, coupled with strong leadership and communication skills. Successfully maintained high occupancy rates and achieved a 4.99 rating for an Airbnb, showcasing commitment to excellence.

• DELTA GAMMA - Zeta Eta Chapter, San Marcos, TX, 78666, House Director, 07/01/23, 04/30/25, Managed the sorority house accommodating seven residents and approximately 140 chapter members., Developed a maintenance schedule, emergency procedures, and fire drill protocols., Vetted and established relationships with new vendors., Coordinated with the Accounts Payable department for payment., Performed troubleshooting and minor repairs, including IT issues., Developed a relationship with other House Directors at Texas State., Obtained multiple bids from contractors for large projects., Maintained day-to-day maintenance and cleanliness of house., Created a House Director Manual with step-by-step procedures.
• PTRC – DBA FYZICAL Therapy and Balance Centers, Wimberley, TX, 78676, Customer Service Representative, 10/01/20, 02/28/22, First point of contact with physical therapy patients., Handled scheduling of patient appointments., Collected all new patient paperwork and set up new patients in scheduling software., Maintained all patient files., Gathered new patient data and kept track of all patient referrals., Collected payments and verified insurance coverage.
• Young Oak Investments, LLC, Wimberley, TX, Owner/Manager, 03/01/14, Present, Owner and manager of multiple residential rental properties and one Airbnb., Screening and processing all potential applicants., Run credit reports and criminal background checks., Handle various maintenance requests., Manage all financial aspects of the company.
• AIMCO, Houston, TX, Occupancy Specialist, 01/01/13, 12/31/14, Provided outstanding service in pairing clients with suitable apartment spaces., Assisted clients in applying for Section 8 low income housing., Maintained applicant waitlist.
• CAPROCK WINERY, Lubbock, TX, Owner / Operations Manager, 01/01/10, 12/31/13, Provided outstanding customer service and oversaw daily operations., Led a team of 15 associates in all aspects of wine production., Coordinated equipment maintenance and repairs.
• MUY Brands, LLC, San Antonio, TX, Secretary of LLC & Co-Owner, 01/01/03, 12/31/10, Assisted in general management of more than 200 successful restaurant properties., Managed planning, development, and on-site execution of restaurant openings.
• GENERAL DYNAMICS, San Antonio, TX, UNIX Systems Administrator, 01/01/00, 12/31/03, Lead UNIX Administrator for installation and maintenance of network security software., Trained Air Force personnel on hardware/software installation.
• SPRINT PARANET, San Antonio, TX, UNIX Systems Administrator, 01/01/98, 12/31/00, Maintained UNIX systems for key client Motorola., Provided first-class support and troubleshooting.
• LUCENT TECHNOLOGIES, San Antonio, TX, UNIX Systems Administrator Instructor, 01/01/95, 12/31/98, Initially hired as an administrative assistant., Later trained and became a UNIX instructor.
• TITAN INSURANCE, San Antonio, TX, Administrative Assistant, 01/01/93, 12/31/95, Provided outstanding administrative support to Vice President and underwriters., Maintained records and filing room.

Exceptionally organized, self-starting, and poised to add value, employing extensive business experience and customer commitment to advance company goals., office reception, record keeping, scheduling, billing, accounts payable / receivable, invoicing, claims filing, coordinating technology upgrades and installs, frontline customer service, strong communication abilities, problem solving, ensuring total client satisfaction, Human Resources, Accounting, Sales, Production, Purchasing, Advertising, Public Relations, Event Management, Property Management, Information Technology, technologically savvy, 10-year background in UNIX system administration, proficient in Windows and MacOS environments, MS Office Suite, QuickBooks, Photoshop, Web site development and maintenance