Senior Manager Field Training and Implementation
Krispy Kreme Doughnut Corporation
04.2023 - Current
Catherine Horn
Cedar Park,US
Timeline
Division Training Manager
Krispy Kreme Doughnut Corporation
01.2023 - Current
District Manager
Krispy Kreme Doughnut Corporation
02.2021 - Current
Property Operations Manager
The Connor Group
11.2019 - 10.2020
General Manager
Olive Garden - Darden Restaurants
08.2006 - 11.2019
No Degree - General Studies
Midwestern State University
08.1996 - 06.1998
Work History
Senior Manager Field Training and Implementation
Krispy Kreme Doughnut Corporation
Charlotte, NC
04.2023 - Current
- Implementation Project lead of the top strategic deployment initiative for newly written and designed Role Based Training. An investment of $1M which re-wrote over 2,000 pages of Standard Operating Procedure and fully digitized to upskill the knowledge base of over 10,0000 employees across diverse roles and driving operational excellence.
- Improved training completion by 45% by using PlayerLync (Learning Management System) to pull digital and real-time reporting on a weekly basis to ensure consistent follow up from the field leaders to improve completion rates and knowledge checks.
- Develop and direct training strategies for the largest delivery program expansion in company history to ensure all Krispy Kreme shops and new employees were ready to double or triple their volume and workforce.
Key lead in on the McDonald’s and Krispy Kreme Implementation team to audit, develop, and direct all necessary training strategies to ensure full readiness for both operational process and Food Safety and Quality practices to pass an audit prior to launching with McDonald’s.- Restructured the Certified Trainer Program which required testing standards and ensuring full comprehension of all SOPs for each role to participate in the program. Continuous review of the Certified Trainers to ensure consistent learning and improvement and desire to lead and train in the field. Overall effectiveness of the program ensured faster awareness of new training opportunities and auditing programs to ensure adherence to the latest standards.
- Launch LinkedIn Learning and Development program for both Support Center teams as well as field operations leaders to promote self-driven growth and learning.
- Lead of a team of three highly skilled managers responsible for regional training support as well as the creation and launch of projects such as the assessment and reimagining of our New Site Opening process, Manager in Training program, and Certified Trainer Program. Which lead to a decrease in training costs of 54% in 2024. We expanded our trainer team roster from 12 to 180 through knowledge assessments, interviews, and adherence to strict Train the Trainer meetings.
Division Training Manager
Krispy Kreme Doughnut Corporation
Charlotte, NC
01.2023 - Current
- Maintained detailed records of all completed trainings, certifications earned by North East Division (D3)
- Collaborated with District Managers and Division Vice Presidents to identify and address specific training requirements. Primary focus on Manager in Training.
- Oversaw compliance with mandatory trainings, ensuring full adherence to company policies and regulations.
- Established clear lines of communication within the division about future trainings opportunities.
District Manager
Krispy Kreme Doughnut Corporation
Austin, San Antonio, San Marcos, El Paso, TX
02.2021 - Current
- Supervised 10 locations in Central Texas enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Turned around a district of 10 locations from negative EBITDA to the #1 performing district for three consecutive quarters. District ended 2023 10.4% up in sales vs plan, beating labor by 5% to plan, beating OSAT by .7% to plan, and beating EBITDA 3.9% to plan.
Directed hiring, onboarding, and development, reducing manager turnover by 20% and building a strong talent pipeline. Built a team of strong General Managers within the shop to lead their teams and develop a backfill of strong Assistant Managers and Supervisors who could continue to learn from each other and grow to promote internal growth for future openings. - Enhanced compliance and operational standards, improving audit scores and food safety performance. By focusing on Strengths Leadership, each General Manager was responsible for a specific metric within the District, became an SME on that metric, and was paired with a GM struggling. Doing so lead to the empowerment of the General Managers, buy-in and ownership to the results and improvements of the district, and enforced networking and teamwork. Also leading with this approach lead to increased Employee Engagement survey responses to 82% completion and a ranking of 79% employee satisfaction.
- Partnered with various business partners to test systems and projects including PlayerLync, our digital Learning Management System platform, Ice Cream, Employee Engagement, HR Compliance programs, etc.
Property Operations Manager
The Connor Group
Austin, TX
11.2019 - 10.2020
- Collaborated with leasing agents to fill vacancies quickly and retain existing tenants through lease renewals.
- Reduced vacancies by marketing properties effectively and conducting thorough screening of potential tenants.
- Streamlined communication between management, staff, and tenants by implementing effective communication channels such as newsletters and online portals.
- Coordinated emergency response efforts during incidents, minimizing damage to properties while prioritizing tenant safety.
- Implemented COVID-19 protocols to keep our technicians, office staff, and our tenants safe.
- Continued to meet or exceed rent collection through COVID-19.
- Decreased apartment turnover time between move-out and move-in to less than 2 weeks by successfully managing the technicians time and assigning apartment turnover tasks by strength of the techs.
- Successfully launched new payment portal and utility portal.
- Successfully launched full scale parking lot project, HVAC upgrade, building painting, and gym remodel with very little negative impact to our tenant experience.
General Manager
Olive Garden - Darden Restaurants
Austin Metro, TX
08.2006 - 11.2019
- Managed a $1M high-volume restaurant, supervising 110+ employees and achieving a 47% reduction in turnover through effective leadership.
- Increased guest satisfaction scores to over 85% by implementing improved training programs and service standards.
- Optimized labor and food costs, improving overall profitability. Consistently keeping waste below 7%. Labor below 21%.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Education
No Degree - General Studies
Midwestern State University
Wichita Falls, TX 08.1996 - 06.1998
Skills
- Recruiting, hiring, onboarding, and orientation
- Leadership coaching, training facilitation, Learning Management Systems, Certified Trainer programs,
- Change management, strategic planning, project execution, performance metrics, operational efficiency, budgeting,
- Microsoft Excel, Smartsheets, SharePoint, Power BI, AI-driven training tools, data visualization, public speaking, and strong written and verbal communication
Summary
Accomplished and results-oriented operations leader with over 20 years of experience in field leadership and training in both restaurant and hospitality industries. Proven track record to build from the ground up operations excellence and deployment of large-scale training and implementation of key initiatives. Most recently led US Training Operations and was project head for auditing and training deployment for Krispy Kreme and McDonald’s partnership in the largest Deliver Fresh Daily (DFD) expansion in company history.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
You miss 100 percent of the shots you never take.
Michael Jordan
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Women Foodservice Forum
- Women in Restaurant Leadership
Certification
ServSafe Manager
PCQI
Change Management Professional