Catherine Horrilleno
Brooklyn,NY
Summary
Results-driven B2B Account Manager with a proven track record at CookUnity, adapt in SAAS and Salesforce. Increased revenue by $87,000 through strategic upselling and lead conversion. Expert in building strong client relationships, with exceptional communication and attention to detail, driving customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
B2B Account Manager and Executive
CookUnity
10.2023 - Current
- Manages a portfolio of 30+ B2B accounts, ranging from enterprise to small business, driving customer satisfaction, retention, and long-term loyalty while expanding the client base.
- Conducts product demonstrations of CookUnity’s B2B platform to both new and existing clients.
- Collects and shares client feedback on meals, technology, and deliveries with internal teams to drive improvements and enhance the client experience.
- Upsells additional services and meals to existing accounts, driving revenue growth.
- Closes inbound sales leads, effectively converting opportunities into long-term relationships.
- Builds, develops, and manages an accurate sales pipeline to ensure consistent growth and opportunity tracking.
Restaurant Account Manager
Mobydish/Trackin
08.2022 - 10.2023
- Oversaw approximately 100 restaurant accounts across three markets (NYC, San Francisco, and Austin).
- Acquired restaurant partnerships via inbound and self-generated leads, targeting a wide range of culinary businesses, including family-owned, corporate, and franchise restaurants.
- Responsible for partnership onboarding process and its lifecycle, encompassing contract negotiation, menu development, backend/frontend menu updates in Trackin, sales retention strategies, while fostering strong partner relationships.
Head of Customer Success
Quick Jewelry Repairs/MJJ Brilliant
08.2020 - 08.2022
- Managed all e-commerce sales, customer engagement and operations for B2C division, generating over $300k+ in annual direct revenue.
- Served as the account manager and online platform advisor for over 10k customers yearly; providing knowledge and guidance throughout the entire sales process, which can include a step-by-step tutorial of website and troubleshooting any issue during the customer’s lifespan.
- Revamped SOPs to maximize sales and ameliorate customer satisfaction rates.
Education
BFA - Musical Theatre
The American Musical And Dramatic Academy
05-2016
Skills
- Knowledge of SAAS and CRM helpdesk software (Salesforce, Hubspot, Freshdesk, Notion, Google Workspace, Mailchimp, Shopify, Front, Helpscout, Intercom, Crisp)
- Excellent relationship builder
- Detail oriented
- Communication expertise
- Critical thinking and problem solving
- Lead generation
- Contract Negotiation & Strategy
- Social media management
- Photography, videography, editing (Photoshop, Final Cut Pro)
- Copywriting
Timeline
B2B Account Manager and Executive
CookUnity
10.2023 - Current
Restaurant Account Manager
Mobydish/Trackin
08.2022 - 10.2023
Head of Customer Success
Quick Jewelry Repairs/MJJ Brilliant
08.2020 - 08.2022
BFA - Musical Theatre
The American Musical And Dramatic Academy
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