Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Websites
References
Timeline
Generic

Catherine Howell

Bend,OR

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager of Quality & Population Health

Summit Health
02.2022 - Current
  • Managed team of 34 employees consisting of RN Care Managers, Social Workers, Care Navigators, Clinical Informatics personnel, and Hospitalist providers.
  • Work with physician leadership to decrease the readmission rate
  • Work with community partners ensuring quality care for patients
  • Manage internal high risk patients, ensuring patients receive the care and coordination needed for quality outcomes
  • Successful MSSP launch, high success in deliverables
  • Co-managed ACO REACH launch, 87% timely follow up rate in first 5 months of ACO
  • Conducted regular meetings with VBC contracts to meet measures and receive maximum reimbursement
  • Continuous process improvement to create efficiencies in the system
  • Co-managed home visit program launch
  • Mentor RN’s in process improvement and critical thinking skills

Clinical Informatics Specialist

Summit Health
01.2018 - Current
  • Use best practices and internal data for Quality Improvement projects
  • Implemented quality program including clinic wide training and data integrity
  • Identified areas of improvement in existing clinical informatics processes and procedures.
  • Evaluated current workflow processes related to the management of patient information and developed strategies for optimizing them.
  • Collaborated with stakeholders across multiple departments to ensure successful completion of projects.
  • Provided expert advice on best practices for utilizing clinical informatics technology.
  • Created Covid vaccine clinic & mobile Covid testing clinic
  • Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures.
  • Developed clinical competency program for new hires and current clinical staff
  • Supervise primary care nurse triage
  • Engage with community members and the county to create a community based approach to Covid
  • Proficient in HEDIS, CMS.

IS Clinical Applications Manager

Bend Memorial Clinic
05.2016 - 01.2018
  • Managed the Epic Ambulatory & Data Analysts
  • Interact with all Epic applications, interfaces, and infrastructure for workflow improvements
  • Collaborated with Physician Section Chiefs for clinic wide decisions
  • Implemented new clinical applications, including upgrades and patches.
  • Provided technical support for end users of the clinical applications.
  • Monitored performance of all clinical applications and identified areas for improvement.
  • Upheld clinical and IS compliance standards

Epic Training Manager

Bend Memorial Clinic
07.2014 - 01.2018
  • Managed training logistics and facilitated sessions for an extensive workforce of 800 individuals during the Epic Go Live initiative.
  • Collaborated with vendors to coordinate training sessions and verify workflows
  • Managed 10 trainers to execute Go Live training
  • Led Super User group and prepared them for Go Live
  • Staffed the IS Command Center
  • Participated actively in the Clinic's Clinical Advisory Board, providing valuable input and assisting with key decision-making processes
  • Conduct regular meetings with managers to address upcoming system changes in all Epic applications.

Clinical Liaison Lead

Bend Memorial Clinic
12.2013 - 07.2014
  • Facilitated efficient communication between clinical staff and IS department
  • Developed and implemented clinical education programs for medical staff.
  • Enhanced IS management structure by providing clinical insights for workflow development in collaboration with the CIO
  • Facilitated communication and collaboration among Super Users regarding IS changes through monthly meetings
  • Established and facilitated a monthly Manager's Forum to communicate IS information to all department managers.

Education

Bachelors of Science in nursing

University of Wisconsin-Milwaukee
01.2002

Nursing

University of Wisconsin-Rock County
01.1999

University of Minnesota
01.1998

Skills

  • Workforce Management
  • Staff Development
  • Strategic Planning
  • Verbal and written communication
  • Complex Problem-Solving
  • Project Management
  • Cross-Functional Teamwork
  • Team Leadership
  • Staff Management
  • Staff Training and Development
  • Process Improvement

Certification

  • State of Oregon Nursing License
  • Board Certified Informatics Nurse
  • EpicCare Ambulatory Certified
  • Epic Nurse Triage Certified

Affiliations

The majority of my activities outside of work are spending time with my children, helping to raise and guide 4 busy humans! I love getting outside in nature and when time permits I am a mean cross stitcher.

Accomplishments

  • Over the last 6 years, our quality scores have increased dramatically due to standard workflow processes I helped create and train to all staff in the organization
  • During Covid, I was tasked with creating a mobile rapid testing process which was hugely successful in which I worked with Lab, IT, and physician leadership
  • During Covid, I was tasked with owning & implementing the entire covid vaccination program for our staff and patients. I worked with state and local health authorities to meet standards and requirements.

Websites

References

References available upon request.

Timeline

Manager of Quality & Population Health

Summit Health
02.2022 - Current

Clinical Informatics Specialist

Summit Health
01.2018 - Current

IS Clinical Applications Manager

Bend Memorial Clinic
05.2016 - 01.2018

Epic Training Manager

Bend Memorial Clinic
07.2014 - 01.2018

Clinical Liaison Lead

Bend Memorial Clinic
12.2013 - 07.2014

Bachelors of Science in nursing

University of Wisconsin-Milwaukee

Nursing

University of Wisconsin-Rock County

University of Minnesota

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