Catherine Howes
Ramona,CA
Summary
Dynamic and compassionate professional with a diverse background in health care and customer service, notably as a Phlebotomist with the County of San Diego Health & Human Services Agency. Excelled in high-pressure situations and demonstrated exceptional customer service, adaptability, and communication skills. Proven track record of enhancing patient and customer experiences, underpinned by strong teamwork and multitasking abilities.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
16
16
years of professional experience
Work History
Home Health Caregiver
Self Employeed
10.2020 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Phlebotomist
County of San Diego Health & Human Services Agency
02.2017 - 10.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Server
Pasquale T's
05.2009 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
California Board Certified Phlebotomist - Phlebotomy
Grossmont Health Education Center
Santee, CA01-2017
Skills
- Exceptional customer service
- Strong teamwork
- Adaptability
- Multitasking
- Excellent communication skills
Timeline
Home Health Caregiver
Self Employeed
10.2020 - Current
Phlebotomist
County of San Diego Health & Human Services Agency
02.2017 - 10.2020
Server
Pasquale T's
05.2009 - 01.2012
California Board Certified Phlebotomist - Phlebotomy
Grossmont Health Education Center
Similar Profiles
Elizabeth RagerElizabeth Rager
Personal Trainer at Self EmployeedPersonal Trainer at Self Employeed
ROHIT CHAUHANROHIT CHAUHAN
Freelance AEM Developer and Trainer at Self EmployeedFreelance AEM Developer and Trainer at Self Employeed
CHARLES CAMERON ZUCCHICHARLES CAMERON ZUCCHI
Entrepreneurial Ventures at Self EmployeedEntrepreneurial Ventures at Self Employeed