CATHERINE HUNG
Van Nuys,CA
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Fast Pet Food
Beverly Hills, CA
01.2016 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Input credit and debit card payments in POS system to complete purchases.
- Worked with loss prevention in monitoring shopper behavior
Health Coach
Van Nuys
06.2021 - 05.2022
- Meeting with clients (in person, virtual, or in-phone consultation) to discuss 1 to 3 year goals plans
- Advocated in creating progress and challenges out of comfort zone
- Helping clients understand their “why,” or their motivation for change
- Empowering clients to see themselves as the experts on their own health and circumstances
- Providing support and accountability for goal-setting
- Using their broad knowledge of health and wellness to help their clients navigate through their health concerns
Customer service representative
Choice Dental Center
Chinatown, CA
09.2010 - 03.2018
- Greeted patients to the practice
- Assisted patients to complete patients’ charts
- Orchestrated weekly schedules for dental staff
- Arranged follow-up appointments and providing telephone reminders
- Performed general office duties, including answering telephones
Education
Bachelors Irvine -
UC Irvine
Skills
- Customer Service
- Microsoft Office
- Leadership
- Computer Skills
- Communication Skills
- Adaptability
- Interpersonal Skills
- Product Knowledge
- Active Listening
- Decision-Making
- Team building
- Flexible and Adaptable
- Self-Motivated
Languages
Chinese (Cantonese)
Native or Bilingual
mandarin
Native or Bilingual
Timeline
Health Coach
Van Nuys
06.2021 - 05.2022
Sales Assistant
Fast Pet Food
01.2016 - Current
Customer service representative
Choice Dental Center
09.2010 - 03.2018
Bachelors Irvine -
UC Irvine
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