Catherine Hurst
Roanoke,AL
Summary
Proven in enhancing customer satisfaction and streamlining operations, I excelled at CPI Truck, LLC & The Kingdom Christian Bookstore by implementing effective inventory management and fostering robust client relationships. My expertise in efficient data management and positive professional demeanor significantly contributed to operational excellence, achieving a notable increase in sales revenue.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales Representative
CPI Truck, LLC & The Kingdom Christian Bookstore
Roanoke, AL
02.2024 - Current
- Generated invoices and credit memos as required.
- Monitored inventory levels to ensure sufficient stock available for customer orders.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Provided excellent customer service by responding to inquiries promptly.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed cash registers during peak hours of operation.
- Maintained accurate records of daily, weekly and monthly sales.
- Assisted supervisor with development and maintenance of bookstore operating budget.
- Assisted customers in selecting books that met their individual needs.
- Maintained online presence of bookstore through social media platforms and campus email blasts.
- Performed cycle counts to verify accuracy of inventory records at regular intervals.
- Verified inventory records against actual stock on hand, reconciling discrepancies in a timely manner.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Monitored inventory levels and placed orders as needed.
- Replenished and arranged items to maintain appearance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Certified Medical Assistant
Tanner Medical Group
Carrollton, GA
12.2016 - 03.2018
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Scheduled appointments for patients via phone and in person.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered injections under the direction of a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Explained treatment procedures and physicians' instructions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Certified Medical Assistant
Northside Hospital Forsyth
Cumming, GA
03.2013 - 12.2016
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained a clean working environment by adhering to infection control protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Administered medications as prescribed by physicians or nurses.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Performed vital signs monitoring such as temperature, pulse, respiration rate and blood pressure.
- Provided physical support to assist patients with bathing, dressing and toileting.
Certified Medical Assistant
North Atlanta Primary Care
Atlanta, GA
03.2009 - 03.2013
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Administered injections under the direction of a physician or nurse practitioner.
Education
Medical Assiting
Sanford Brown Institure
Atlanta05-2007
Bachelor of Arts - Political Science and Government
Auburn University
Auburn, ALSkills
- Point Of Sale Operation
- Inventory Management
- Proficient in Resolving Complaints
- Timely Schedule Management
- Consumer Onboarding
- Transaction Management
- Retail sales customer service
- Account Management
- Logistics Management
- Warehouse Operations
- Efficient Data Management
- Positive and professional
- Client Relationship Development
- Skilled in Resolving Disputes
- Operational Support Skills
Timeline
Customer Service and Sales Representative
CPI Truck, LLC & The Kingdom Christian Bookstore
02.2024 - Current
Certified Medical Assistant
Tanner Medical Group
12.2016 - 03.2018
Certified Medical Assistant
Northside Hospital Forsyth
03.2013 - 12.2016
Certified Medical Assistant
North Atlanta Primary Care
03.2009 - 03.2013
Medical Assiting
Sanford Brown Institure
Bachelor of Arts - Political Science and Government
Auburn University
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