Catherine Hutchinson
Lithopolis,OH
Summary
Organized and energetic with 16 years in customer service and 8 years of recruiting and supervising a team. A natural born leader ready to find a position with opportunities for growth. Superior time management, and interpersonal skills. Offering knowledge in Microsoft including teams, excel, power point , and outlook. Recruiting, interviewing, and onboarding employees. Thrive in high stress fast paced environment. Offering knowledge in cultural diversity equity, and inclusion developing topics and procedures for more awareness and workplace engagement. Great organizational and multitasking talents. A proven reputation, with a consistent history of exemplary performance and attendance. I'm confident that if you hire me, you will have more time and energy to concentrate on growing and expanding your business. I believe you will find my educational, professional, and personal experience a great fit for your company.
Overview
15
15
years of professional experience
Work History
Talent Acquisition Specialist
ABM Industries, Inc
, Ohio
05.2022 - Current
- Work with management to ensure timely understanding of current and future workforce needs and implement improvements to staffing processes
- Be responsible for successfully sourcing, screening, and interviewing qualified applicants This position will also serve as a communication liaison for everyone involved in the staffing process
- Essential Duties Lead day-to-day activities of recruiters and track activity using KPIs, Metrics,
- Recruit, source, interview, and onboard high-quality candidates in a timely manner Professionally communicate with candidates to facilitate the hiring process through in person, email, text and phone with a primary focus on driving the recruiting process at designated hiring center
- Running and reviewing background paperwork, drug-screen paperwork, and motor vehicle paperwork through various ABM approved systems
- Develop candidate leads resume searches, job fairs, college recruiting, referrals, networking, cold calling, and direct sourcing
- Attending job fairs and effectively selling and talking about ABM and positions open for hiring
- Create and publish professional recruiting materials and advertising on both internal and external systems
- Maintain proper filing systems
- Conduct structured candidate interest assessment to determine best fit against open jobs
- Assist applicants in completing online job application, scheduling interviews as needed, coordinating pre-employment background screening and onboarding actions needed
- Assist with candidate screening, interviewing, and selection as needed
- Drive job applicant flow by leveraging multiple techniques, strategies, and programs including talent pool database mining, job postings, networking, social media marketing, cold calling, research, internet searches, and job boards searches
- Address employment-related questions from internal clients, hiring leaders, and job seekers
- Actively communicate with hiring managers and recruitment team on recruitment activity at the hiring center to ensure alignment with broader recruiting strategies, hiring demand and client needs
- Track and report lead generation sources and conversion metrics to inform recruitment marketing strategies
- Special projects and other duties as assigned.
- Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Contact Center Supervisor
Ohio Department of Health
Cincinnati, OH
01.2021 - 05.2022
- Supervise Hamilton County Public health COVID Community Team unit each unit having teams of Case
- Investigators and Contact Tracers
- Providing support and resources to employees and people in the community exposed to covid-19
- Protect patient privacy
- Carry out supervision, quality assurance, and performance management of a team of up to 30-60 contact tracers
- Act as an information source, answer contact tracer questions and give instructions and guidance as needed
- This includes staying up to date on the most recent guidance from the CDC and Department of Health regarding COVID-19 and ensuring that case interviewers/contact tracers understand and can communicate this guidance to cases/contacts
- Review cases and contact investigations for completeness and quality assurance
- Provide feedback and retraining as needed
- Prepare and direct schedules, monitoring attendance of contact tracers, scheduling breaks and shifts as necessary
- Manage and direct the daily activities of contact tracers including assigning daily cases and ensuring that work is evenly distributed
- Lead LHD, schools and other community outreach efforts with standardized communication plans and practices to include clarifying reports, highlighting successful collaboration efforts and other opportunities as relevant
- Attend, follow-up and resolve any issues or concerns arising during case investigation / contact tracing
- This includes following-up on cases/contacts with missing contact information, liaising with clinical team on complicated case exposures and escalating to the County and Regional COVID Coordinators/contact tracing support team if high-risk individuals cannot be reached
- Share relevant information with investigation teams and data managers so that positive cases can quickly be identified, followed up with, and entered into appropriate databases
- Conduct performance measurement, monitoring, and evaluation of all contact tracers to improve the efficiency
- Onboard new contact tracers and carry out coaching and supplementary training to ensure that contact tracers acquire the appropriate support to apply the best skills and knowledge on the job
- Hold regular check-ins with contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve issues and monitor performance
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments
- This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications
- Implement and provide ways to enhance engagement on diverse topics in the workplace.
Onboarding Specialist
EmployBridge
Lockbourne, OH
03.2020 - 01.2021
- Seek creative solutions for sourcing candidates and recruiting resources such as social media and community associations to attract, engage and recruit candidates
- Manages the onboarding process, driving a positive candidate experience to ensure engagement throughout recruitment and onboarding
- Evaluate departmental operations, quickly identifying hiring needs
- Oversee the full cycle of recruitment including sourcing, screening, interviewing, and offering
- Maintain an active candidate pipeline, driving company growth
- Consult with senior leadership to develop strategic hiring plans
- Oversee WTC recruiting staff; meeting on a regular basis to discuss hiring needs and status of candidates
- Coordinates and provides strong hands-on training to new recruiters
- Emailing newly hired office staff with welcome or promotion letter, providing orientation details
- Providing new office staff with manuals, guidelines, and passwords, as needed; ensuring they have the necessary technical assistances to set up equipment
- All other duties as assigned
- Job source for multiple positions
- Make sure all employees are following policies and procedures
- Make sure employees wear proper PPE
- Onboard training and employee safety orientation
- Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing
- Education, and work assessments
- This may include safety training, anti-harassment training,
- Professional licensure, and aptitude exams and certifications
- Handles employment-related inquiries from applicants, employees, and supervisors, referring complex
- And/or sensitive matters to the appropriate staff
- Attends and participates in employee disciplinary meetings, terminations, and investigations
- Maintains compliance with federal, state, and local employment laws and regulations, and
- Recommended best practices; reviews policies and practices to maintain compliance
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human
- Resources, talent management, and employment law
- Performs other duties as assigned.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Staffing Supervisor/Recruiter
Rue 21
Circleville, OH
03.2016 - 02.2020
- Managed store inventory and set daily prices per corporate buying guidelines
- Responsible for the monthly schedule for 20-25 employees working at the store
- In charge of marketing and advertising to enhance the store sales
- Provided excellent customer service for customers attending special events
- Worked with outside eventing sources to provide increase in sales
- Conduct interviews and recruit new hires
- Market and advertise new trends,fashions, and sales on company twitter,instagram and pinterest
- Administrative duties
- Screening candidates, including pre-employment drug tests & background checks
- Providing excellent customer service
- Coaching Associates/Problem Solving Issues
- Employee orientation
- Safety training
- Attendance tracking
- Communications with supervisors
- Management of employee records and software database
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
Wedding Coordinator
CHEERS CHALET
Lancaster, OH
09.2014 - 12.2017
- Coordinated services for bride and groom to arrange the wedding per customer needs
- Performed data entry,filed paperwork and scheduled appointments
- Provided excellent customer service while helping the wedding parties in planning process
- Responsible for networking wedding events to get potential clients
- Assisting wedding parties in locating venues, caterers,flowers, and other wedding needs
- Training and helping new employees become successful in their roles
- Continued education and training to keep staff up to date on the latest trends colors and deals
- Advising couples on wedding logistics, venues, catering, and other details that are part of the ceremony and reception
- Negotiate vendor contracts and ensure all wedding day activities run smoothly
- Interview select and train new candidates for various roles such as serving, bartending, set up and tear down of events.
Recruiting Coordinator
Vector Marketing
Lancaster, OH
05.2009 - 08.2014
- Overseeing team of receptionist/administrative associates
- Sourcing and qualifying candidates through various job boards, recruiting databases, social media, employee referrals, and recruiting passive candidates
- Coordinating and tracking the interview process including documenting candidate activity in our
- Applicant Tracking
- Develop and manage partner relationships with sales leaders and hiring managers
- Providing excellent customer service
- Employee orientation
- Safety training
- Attendance tracking
- Employee coaching
- Using ATS systems to find quality candidates
- Use social media to promote job opportunities
- Assist with I-9 paperwork
- Full cycle recruiting
- Implements new hire orientation and employee recognition programs
- Prepare and direct schedules
- Approve and submit time sheet's
Education
Bachelor Of Management And Organizational Studies - Human Resources Management
Purdue University
West Lafayette, IN05.2022
Associate's degree - Business Management
Hocking College
2013
Skills
- Data Entry (7 years)
- Marketing (5 years)
- Customer Service (10 years)
- Medical Office Experience (2 years)
- Computer Skills (10 years)
- Recruiting (6 years)
- Medical Terminology (1 year)
- Management Experience (5 years)
- Excel (10 years)
- Intake Experience (3 years)
- HIPAA (6 years)
- Interviewing (7 years)
- Microsoft Office (10 years)
- EMR Systems (2 years)
- Management
- Scheduling
- HR Sourcing
- Employee Orientation
- Talent Acquisition
- Office Management
- ATS
- Conflict Management
- Workday
- Performance Management
- Communication skills
- Project leadership
- Talent Management
- Analysis skills
- Continuous improvement
Accomplishments
- HR generalist certification
- Effective Conversations
- Providing Feedback
- History of Labor Law in US + Wages
- New Hire Paperwork
- Employee Eligibility Verification
- Employe Benefits
- ADA Leave
- Protected Characteristics
- Discrimination
- Harassment
- Employee Relations
- Diversity and inclusion certificate
- Categories of Diversity
- How to Create a Sense of Belonging
- Organize a Company's Vision
- How Social Identities Form
- Unconscious Bias
- Types of Bias
- Bias Consequences
- Micro Behaviors
Timeline
Talent Acquisition Specialist
ABM Industries, Inc
05.2022 - Current
Contact Center Supervisor
Ohio Department of Health
01.2021 - 05.2022
Onboarding Specialist
EmployBridge
03.2020 - 01.2021
Staffing Supervisor/Recruiter
Rue 21
03.2016 - 02.2020
Wedding Coordinator
CHEERS CHALET
09.2014 - 12.2017
Recruiting Coordinator
Vector Marketing
05.2009 - 08.2014
Bachelor Of Management And Organizational Studies - Human Resources Management
Purdue University
Associate's degree - Business Management
Hocking College
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