Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Catherine Izbicki

Barnegat Township,NJ

Summary

Dynamic and empathetic professional with a proven track record at Robles Contracting, adept in small business operations and delivering exceptional customer service. Skilled in decision-making and problem-solving, I have successfully enhanced market presence and customer satisfaction. My approach combines clinical education with a compassionate care ethos, fostering both team and client relationships.

Qualified Patient Observer with solid background in patient monitoring and safety. Ensures safe and secure environment for patients, contributing to enhanced patient care. Demonstrated ability to effectively communicate and maintain calm demeanor in high-stress situations.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Co Owner/ Office Manager

Robles Contracting
12.2018 - 09.2024
  • Increased market presence by formulating and executing long-term business strategies.
  • Enhanced customer satisfaction by developing personalized service protocols.
  • Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
  • Conducted regular financial analysis to guide investment decisions.
  • Ensured tasks were completed on schedule with optimized efficiency.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Office Manager/ Certified Service Advisor

Mike's Riverside Auto
06.2012 - 10.2014
  • Fostered team collaboration by initiating regular team meetings.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Enhanced relationships with stakeholders using proactive engagement strategies.
  • Optimized office budget by renegotiating vendor contracts.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Physician Assistant

Elite Tri State Foot Care
01.2019 - 07.2022
  • Applied wound care techniques, including suturing and dressing changes, to promote healing and prevent infection.
  • Operated medical diagnostic tools to assist in accurate patient assessment and diagnosis.
  • Conducted thorough physical examinations to identify patient conditions and determine appropriate treatment plans.
  • Developed and implemented patient care plans based on individual health needs and clinical guidelines.
  • Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
  • Streamlined clinic workflow by collaborating closely with physicians, nurses, and support staff.
  • Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
  • Enhanced patient satisfaction through effective communication and empathetic bedside manner.
  • Optimized time management skills to prioritize urgent cases while maintaining high-quality care for all patients.
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Participated in ongoing professional development activities to remain current on industry advancements, applying new knowledge to improve patient care practices continually.
  • Facilitated timely referrals to specialists when necessary, coordinating appointments and sharing pertinent medical information for seamless continuity of care.
  • Reduced hospital readmissions with diligent follow-up care and comprehensive discharge instructions.
  • Reduced hospital readmission rates by implementing effective discharge planning and patient education programs.
  • Streamlined patient intake process, significantly reducing wait times and enhancing patient satisfaction.
  • Improved patient care continuity by maintaining detailed and accurate medical records, facilitating effective follow-up treatments.
  • Enhanced patient understanding and compliance with treatment plans through detailed education and follow-up strategies.
  • Enhanced patient satisfaction by providing empathetic care and promptly addressing concerns and questions.
  • Provided counseling on emotional problems of daily living while promoting wellness and health maintenance.
  • Maintained patient confidentiality and adhered to HIPAA regulations.
  • Ordered medical and laboratory supplies and equipment.
  • Educated patients and families on normal growth and development information.

Manager

Pet Valu
08.2015 - 09.2018
  • Streamlined communication processes to foster transparency among departments.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Coordinated recruitment efforts to attract top talent.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Radiology File Clerk

Hackensack Meridian Health Ocean Medical Center
01.2005 - 08.2007
  • Demonstrated exceptional attention to detail when updating patient demographics, ensuring accuracy across all records within the system.
  • Maintained excellent relationships with referring physicians'' offices, providing efficient services that fostered ongoing collaboration between medical professionals.
  • Aided in decreasing wait times by promptly scanning newly arrived images into the electronic medical record system.
  • Participated in cross-training initiatives throughout the radiology department, expanding skill sets beyond core responsibilities.
  • Contributed to a positive working environment by fostering teamwork, consistently offering assistance to colleagues and sharing best practices in file management techniques.
  • Facilitated timely patient care by efficiently processing incoming radiology reports from external facilities.
  • Streamlined radiology department workflow by maintaining an accurate and up-to-date inventory of all radiological files.
  • Contributed to overall facility cleanliness, regularly auditing storage areas for proper organization and orderliness.
  • Provided outstanding customer service, addressing inquiries from both internal and external stakeholders with professionalism and courtesy.
  • Enhanced interdepartmental communication through diligent coordination with medical staff regarding patient records and imaging requests.
  • Assisted in achieving department goals through active participation in team meetings, providing valuable input on process improvements.
  • Ensured HIPAA compliance by securely storing and managing confidential patient information.
  • Improved patient file organization by implementing a digital filing system.
  • Supported radiologists'' efficiency by promptly delivering requested diagnostic images for interpretation.
  • Reduced record retrieval time by effectively cataloging and organizing hardcopy files within the storage area.
  • Managed a high volume of daily tasks while consistently meeting deadlines for record retrieval and report distribution to relevant parties.
  • Expedited urgent image requests with swift document retrieval, ensuring prompt diagnosis and treatment for patients in critical condition.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Verified accuracy of patient information in medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Input data into computer programs and filing systems.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Researched and resolved medical record discrepancies.
  • Sorted and distributed incoming and outgoing medical records.

Education

Bachelor - Psychology

University of Phoenix
Tempe, AZ
05.2016

Associate Of Arts - Liberal Arts And Sciences

Ocean County College
Toms River, NJ
05.2007

High School Diploma -

Monsignor Donovan High School
Toms River, NJ
05.2005

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Effective Note-taking
  • Active learning
  • Clinical education
  • Empathy display
  • Clinical safety
  • Nonverbal communication
  • Patience maintenance
  • Cross-cultural sensitivity
  • Resilience building
  • Observational skills
  • Professionalism display
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • HIPAA compliance
  • Verbal and written communication
  • Patient check-in
  • Patient education
  • Registration and admissions
  • Electronic health records
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Data entry
  • Insurance verification
  • Medical terminology
  • Conflict resolution
  • Appointment scheduling
  • Policy understanding
  • Eligibility determination
  • Information collection
  • Intake assessment
  • Post-discharge care coordination
  • Patient identity verification
  • Willingness to learn
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Vital signs monitoring
  • Excellent communication
  • Empathy and compassionate care
  • CPR certification
  • Calm under stress

Affiliations

Affiliated with Alcohlics/ Narcotic Anonymous helping others with substance abuse and co-occuring disorders, Catholic Charities and Providence House to help victims of Domestic Violence and their families move forward and receive the help they need.

Timeline

Physician Assistant

Elite Tri State Foot Care
01.2019 - 07.2022

Co Owner/ Office Manager

Robles Contracting
12.2018 - 09.2024

Manager

Pet Valu
08.2015 - 09.2018

Office Manager/ Certified Service Advisor

Mike's Riverside Auto
06.2012 - 10.2014

Radiology File Clerk

Hackensack Meridian Health Ocean Medical Center
01.2005 - 08.2007

Bachelor - Psychology

University of Phoenix

Associate Of Arts - Liberal Arts And Sciences

Ocean County College

High School Diploma -

Monsignor Donovan High School

Similar Profiles

CREATE PROFILE
Catherine Izbicki