Summary
Overview
Work History
Education
Skills
Certification
Trainings
References
Timeline
Generic

Catherine Jacobs

Willard,NC

Summary

Compassionate Substance Abuse Counselor adept at fostering productive and efficient therapeutic environments for clients. Excel in developing tailored treatment plans, group therapy facilitation, and crisis intervention strategies. Strong communication, empathy, and active listening skills ensure the ability to connect with diverse client populations and encourage positive change.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor/Medication Aide

Poplar Grove Senior Living
Burgaw, North Carolina
04.2025 - Current
  • Guided subordinates on job duties and responsibilities to enhance operational efficiency.
  • Administered medications per physician directives, adhering to standard operating procedures.
  • Ordered laboratory supplies from approved vendors to ensure uninterrupted operations.
  • Conducted urinalysis tests on patient samples for accurate diagnosis and treatment.
  • Monitored vital signs, including temperature, pulse, respiration rate, and blood pressure effectively.

Patient Access Representative

ECU/Duplin General Hospital
Kenansville, North Carolina
05.2022 - 09.2025
  • Facilitated communication between patients, staff members, and third party payers.
  • Greeted patients and visitors in a courteous and professional manner.
  • Collected co-pays and other payments from patients at time of service.
  • Actively participated in team meetings and training sessions.
  • Scanned documents into electronic medical records system.
  • Answered phones promptly in a professional manner.
  • Followed up on unpaid claims in a timely manner.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Ensured accuracy of all data entered into computer system.
  • Responded to patient inquiries regarding billing or financial matters.
  • Created new patient accounts in EMR system as needed.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Verified insurance coverage for services provided by the facility.
  • Assisted with scheduling outpatient appointments.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Verified demographics and insurance information to register patients in computer system.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.

Case Manager

LINC
Wilmington , NC
03.2025 - 05.2025
  • Provided crisis intervention support for clients in emergency situations.
  • Developed individualized care plans in collaboration with clients and families.
  • Organized group activities to enhance socialization among clients.
  • Monitored client progress through regular follow-ups and assessments.
  • Maintained accurate case records and documentation per agency guidelines.
  • Coordinated referrals to healthcare providers and community resources.
  • Participated in interdisciplinary team meetings to evaluate treatment options.
  • Advocated for policy changes to support vulnerable populations at the state level.

Substance Abuse Counselor

New Seasons/New Hanover Metro Treatment Center
Wilmington , North Carolina
11.2023 - 03.2025
  • Provided crisis intervention services when needed.
  • Advised families on how to support their loved one throughout the recovery process.
  • Provided individual, family, and group counseling sessions to address addiction issues.
  • Collaborated with other healthcare professionals to ensure effective patient care.
  • Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
  • Conducted assessments of client's mental health status and substance use history.
  • Educated clients about available community resources for continued recovery support.
  • Developed aftercare plans for clients transitioning out of treatment programs.
  • Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
  • Developed treatment plans based on evidence-based practices and current research findings.
  • Actively participated in quality assurance activities designed to improve patient outcomes.
  • Referred clients to appropriate outside agencies when necessary.
  • Ensured that all clinical documentation met state regulations and standards of practice.
  • Assessed clients to determine individual needs and developed treatment plans accordingly.
  • Attended professional development workshops related to substance abuse counseling.
  • Identified treatment goals based on individual diagnosis and history.
  • Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
  • Supported and counseled clients with drug and alcohol addiction.

Education

Master of Arts - Counseling

Webster University
Myrtle Beach, SC
10-2013

Bachelor of Arts - Sociology

Shaw University
Raleigh, NC
06-2009

Skills

  • Client assessments and evaluations
  • Group and individual counseling
  • Crisis intervention and management
  • Treatment and care planning
  • Evidence-based practices
  • Patient communication
  • Referral networking and coordination
  • Team collaboration
  • Conflict resolution
  • Active listening
  • Time management
  • Resource allocation
  • Professional development
  • Substance abuse education and prevention
  • Boundary setting
  • Relapse prevention strategies
  • 12-step programs facilitation
  • Behavior modification techniques
  • Assertiveness training
  • Continuing care planning
  • Recovery support services
  • Substance use screening and testing
  • Case management and intervention planning
  • Harm reduction strategies implementation
  • Life skills training and outreach activities
  • Psychoeducation delivery methods
  • Motivational interviewing techniques
  • Proficiency in DSM-5

Certification

  • LCAS

Trainings

  • ASAM Training- April 2025
  • Ethics
  • Community Resilency Model- 5/25
  • LOCUS training 2/25

References

References available upon request.

Timeline

Supervisor/Medication Aide

Poplar Grove Senior Living
04.2025 - Current

Case Manager

LINC
03.2025 - 05.2025

Substance Abuse Counselor

New Seasons/New Hanover Metro Treatment Center
11.2023 - 03.2025

Patient Access Representative

ECU/Duplin General Hospital
05.2022 - 09.2025

Master of Arts - Counseling

Webster University

Bachelor of Arts - Sociology

Shaw University

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Catherine Jacobs