Catherine Jacobs
Willard,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
ECU Duplin Health
05.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Substance Abuse Counselor
Dream Provider Care Services
03.2022 - 02.2023
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Supported aftercare planning for continued recovery after treatment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Facilitated group and individual therapy in outpatient setting.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Correctional Case Manager
NC Department Of Corrections
08.2019 - 01.2022
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Arranged substance abuse rehabilitation for offenders.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Substance Abuse Counselor
Jacksonville Treatment Center
01.2017 - 05.2018
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Skilled at working independently and collaboratively in a team environment.
Substance Abuse Counselor
Greenville Recovery Center
06.2016 - 01.2017
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
No Degree - Human Services And Counseling
Pitt Community College
Winterville, NC01.2024
Master of Arts - Counseling
Webster University
Myrtle Beach, SC10.2013
Bachelor of Arts - Sociology And Criminal Justice
Shaw University
Wilmington, NC06.2009
Skills
- Money Handling
- 50 WPM Typing Speed
- Patient Admission
- Admitting Coordination
- Recording Histories
- Reliability and Dedication
- Verbal and Written Communication
- Word Processing
- Medical Terminology
- Information Collection
- Insurance Verification
- Informed Consent
Timeline
Patient Access Representative
ECU Duplin Health
05.2023 - Current
Substance Abuse Counselor
Dream Provider Care Services
03.2022 - 02.2023
Correctional Case Manager
NC Department Of Corrections
08.2019 - 01.2022
Substance Abuse Counselor
Jacksonville Treatment Center
01.2017 - 05.2018
Substance Abuse Counselor
Greenville Recovery Center
06.2016 - 01.2017
No Degree - Human Services And Counseling
Pitt Community College
Master of Arts - Counseling
Webster University
Bachelor of Arts - Sociology And Criminal Justice
Shaw University
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