Catherine Jehl
Washington,MI
Summary
Strategic Business Leader recognized for driving high productivity and efficiency in task completion. Expertise in strategic planning and team leadership has resulted in significant revenue growth and enhanced operational processes. Core competencies include communication, adaptability, problem-solving, and decision-making, complemented by skills in project management, training, and team building. Committed to leveraging these strengths to foster successful business outcomes.
Overview
21
21
years of professional experience
Work History
Residential Mortgage Loan Officer
Mortgage Pros
Troy, Michigan
04.2025 - Current
- Licensed in 19 states
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Field Business Leader
Ulta Beauty
Detroit, MI
01.2019 - 01.2025
- Oversaw the support of multiple retail and service locations.
- Implemented effective recruitment strategies for service professionals and retail management.
- Lead regular sales meetings and training workshops.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
- Managed human resources functions such as recruitment, performance evaluation, employee retention, and compensation.
- Established strong relationships with key stakeholders, including customers, vendors, suppliers, and partners.
- Identified needs and concerns of customers promptly and efficiently.
Guest Services Representative
Ulta
Chicago, IL
01.2020 - 12.2020
- Handled guest service responsibilities through pandemic restrictions.
- Resolved guests' order concerns via multiple communication channels.
Retail Market Trainer/General Manager
Ulta Beauty
Rochester, MI
01.2015 - 12.2019
- Managed a high-revenue site and ensured effective mentoring of new Managers over multiple locations.
- Spearheaded focus group activities to enhance training methods.
- Advanced deserving second-level managers to the rank of General Manager.
General Manager
Ulta Beauty
Chesterfield, MI
01.2012 - 12.2015
- Supervise team of 50 employees, including department heads and sales professionals.
- Oversaw payroll operations effectively.
- Generated tracking systems using Excel for sales progress and individual metrics.
- Consistently met aggressive sales objectives while adjusting payroll to ensure profitability.
- Analyzed company reports to identify and address underperforming metrics.
- Leveraged company tools and technology through strategic development.
- Offered clear guidance and enforced performance standards.
Area Site Manager
PVH Corporation
Michigan
01.2004 - 12.2012
- Directed day-to-day functioning across four outlets.
- Regularly partnered with District and Regional Managers to devise growth strategies.
- Directed operations team for effective execution of new store launch projects across the region.
- Awarded the Inner Circle distinction for maintaining high performance in multiple KPI areas for successive years.
Education
Associate of Science - Business Administration And Management
01-2010
Skills
- Vendor Engagement Strategies
- Strategic Business Development
- Relationship Building in Recruitment
- Strategic Merchandising
- Human resources management
- Organizational leadership
- Operations management
- Business reporting
- Data analysis
- Multitasking Abilities
- Professionalism
- Budget management
- Written communication
- Customer relationship management
- Sales forecasting
- Experience in leadership
- Change management
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
NMLS ID 2685524
Timeline
Residential Mortgage Loan Officer - Mortgage Pros
04.2025 - Current
Guest Services Representative - Ulta
01.2020 - 12.2020
Field Business Leader - Ulta Beauty
01.2019 - 01.2025
Retail Market Trainer/General Manager - Ulta Beauty
01.2015 - 12.2019
General Manager - Ulta Beauty
01.2012 - 12.2015
Area Site Manager - PVH Corporation
01.2004 - 12.2012
St. Clair County Community College - Associate of Science, Business Administration And Management
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