Catherine Jensen
Gresham,US
Summary
Case Manager with extensive expertise in fostering client recovery and well-being through compassionate support and tailored service plans. Skilled in service navigation, confidentiality, and mentoring, with a proven track record of improving housing stability and client satisfaction. Passionate about empowering individuals to reclaim their lives by leveraging strong community ties and effective resource coordination.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Behavioral Health Talent Academy
Central City Concern
01.2025 - Current
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Case Manager
Central City Concern
02.2024 - Current
- Provided compassionate support to clients, fostering trust and engagement in their recovery journeys.
- Conducted comprehensive assessments to identify client needs, facilitating tailored service plans that enhanced overall well-being.
- Coordinated access to essential resources, resulting in measurable improvements in housing stability and client satisfaction.
- Collaborated with healthcare providers and community organizations to streamline service delivery, improving client outcomes and community ties.
- Maintained accurate client records and documentation, ensuring compliance with regulations while supporting effective follow-ups.
- Executed tailored service plans based on comprehensive assessments, leading to noticeable improvements in client well-being.
Peer Support Specialist
Central City Concern
12.2022 - 02.2024
- Foster trust and honesty through active listening and clear communication.
- Share recovery insights to aid individuals in their wellness journey.
- Help rebuild support networks by reconnecting individuals with family and friends.
- Coordinate transportation for clients to essential appointments and meetings.
- Facilitated client engagement in recovery programs, leading to marked gains in personal accountability and motivation.
- Utilized active listening to foster trust, empowering clients to express their needs and reinforcing their support networks.
Customer Service and Deli Artist
SUBWAY Restaurants
01.2012 - 01.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Received payment via cash, check, card, or mobile payment and processed promptly, resulting in 100% accuracy rate.
Customer Service Manager
Walmart
05.2000 - 08.2004
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certificate - QMHA
Behavioral Health Talent Academy Internship
Portland, OR12-2025
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Daystar Education
Portland, OR07.2022
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VOA In Act
Portland, OR04.2021
High School Diploma - undefined
McLennan Community College
Waco, TX01.2000
Skills
- Leadership
- Confidentiality
- Service Navigation
- Issue Resolution
- Coaching
- Recovery Guidance
- Life Skills Education
- Team Collaboration
- Conflict Resolution
- Microsoft Word
- Organization and time management
- Dependable and responsible
Certification
- Certified Recovery Mentor, Jul 2022
- Daystar Education
- QMHA/Internship Training, Dec 2025
Timeline
Behavioral Health Talent Academy
Central City Concern
01.2025 - Current
Case Manager
Central City Concern
02.2024 - Current
Peer Support Specialist
Central City Concern
12.2022 - 02.2024
Customer Service and Deli Artist
SUBWAY Restaurants
01.2012 - 01.2014
Customer Service Manager
Walmart
05.2000 - 08.2004
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Daystar Education
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VOA In Act
High School Diploma - undefined
McLennan Community College
Certificate - QMHA
Behavioral Health Talent Academy Internship
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