Catherine Johnson

• Completes employee training and scheduling.
• Monitors financial performance, set budgets and controls expenses to provide financial stability and long-term organizational growth.
• Reviews customer feedback to identify trends and improve product selection.
• Sets and manages merchandise budgets to maximize profits and control expenses.
• Generate reports on purchasing activities to support management decisions.
• Monitors inventory levels and makes necessary adjustments to maximize sales and profits.
• Maintain updated product knowledge to successfully educate and advise customers.

• Developed and implemented strategies, i.e., personalization initiative and wedding invitation initiative to increase sales and profitability.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Analyzed market trends and competitor activities to create competitive advantages.
• Maintained updated product knowledge to successfully educate and advise customers.

• Fostered positive work atmosphere by acting and communicating collaboratively with customers.
• Identified and reported key performance indicators to define successful category management.
• Monitored market to capitalize on latest trends.
• Maximized category turnover through proactive management strategies.
• Incorporated suggested changes to layouts and promotions to drive sales.

• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Attended networking events to build relationships and identify sales opportunities.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.

• Operations oversight, including sales reporting and marketing of 10 corporate stores located in 4 states (CA, FL, IL, AZ) with approximately 14 store managers and 130 sales associates.
• Hired, trained, and provided leadership mentoring
• Hands-on management of combined inventory valued in excess of 5 million. Coordinated floor moves among all stores within the region.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

Notable Achievements:

Opened 13 new stores, successfully managing all aspects from hiring and training personnel, to store layouts, merchandising themes and displays, initial inventory levels, and training graphic designers.

• In addition to the profitable management of over 100 accounts, conducted aggressive cold-calling, demographic research and networking to generate new revenue streams and increase market share.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Prepared additional quotes for current clients to upsell products and services.
• Collaborated with internal teams to develop account strategy.

• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Facilitated peer support groups to help clients connect with others.
• Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Collaborated with other professionals to plan and coordinate care for clients.
• Participated in professional development and training opportunities to enhance clinical skills.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Documented client progress and activities in accordance with agency policies and procedures.