Catherine Johnson
Student
Memphis,TN
Summary
Experienced professional skilled in retail and customer service, adept at building positive client relationships and enhancing customer satisfaction. Proficient in Microsoft Word and Excel, with a strong background in data management and reporting. Committed to maintaining confidentiality and ensuring compliance with company policies. Excellent time management and critical thinking abilities enable efficient multitasking in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Desk Receptionist
Fogelman College of Business & Economics
Memphis, TN
01.2024 - Current
- Scheduled appointments for students with their advisors.
- Answered phone calls and emails promptly.
- Provided customer service to guests visiting the office.
- Prepared distribution materials for campus events.
- Used available faculty resources to assign students to advisors.
- Generated address labels using Microsoft Word.
- Utilized Microsoft Excel to streamline information.
Front End Assistant
Walmart
Kenosha, WI
05.2022 - Current
- Assisted customers with product selection and purchase decisions.
- Handled cash transactions and ensured accuracy when entering payments into the system.
- Answered incoming calls from customers regarding products or services offered by the store.
- Verified customer IDs for alcohol, tobacco, or age-restricted purchases.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Provided troubleshooting support when technical issues arose during checkout transactions.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Replenished and arranged weekly candy deliveries.
Residence Hall Desk Assistant
University of Memphis
Memphis, TN
10.2021 - Current
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Guided first-year students transitioning into college life.
- Proficient in using ID swipe tools to authenticate students as authorized residents of the dormitory.
- Facilitated the check-in process for residents and visitors within set visitation hours.
- Offered support during lockouts by distributing temporary loaner cards to residents.
- Facilitated filing of repair orders as required.
Education
BBA - Business Information & Technology
University of Memphis
Memphis, TN05-2025
Skills
- Confidentiality
- File Organization
- Spreadsheet Management
- Maintaining records
- Scheduling appointments
- Merchandise display set up
- Retail transactions
- Efficient time management
- Team contribution
- POS operations
- Critical Thinking
- Remote Office Availability
- Microsoft Word
- Microsoft Excel
- Proficient in Microsoft Access
Certification
- Microsoft Excel, 2023
Languages
English
Native/ Bilingual
Spanish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Desk Receptionist
Fogelman College of Business & Economics
01.2024 - Current
Front End Assistant
Walmart
05.2022 - Current
Residence Hall Desk Assistant
University of Memphis
10.2021 - Current
- Microsoft Excel, 2023
BBA - Business Information & Technology
University of Memphis
References
References available upon request.
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