Catherine Johnson
Summary
Motivated and organized individual seeking an administrative assistant position where customer service experience and skills will be utilized in order to support team members and expand clientele while using professional communication, excellent cooperation, and administrative skills.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/ Bar manager
Bowland
06.2024 - 06.2025
- Trained and mentored junior bartenders on techniques and service standards.
- Crafted diverse cocktails and beverages, ensuring high quality and customer satisfaction.
- Managed inventory levels, minimizing waste through effective stock control.
- Implemented efficient bar workflows, increasing service speed during peak hours.
Office Manager
Sharp Industries
07.2019 - 03.2025
- Streamlined office operations, enhancing overall efficiency and productivity.
- Managed scheduling and coordination of meetings, ensuring optimal use of resources.
- Analyzed workflow processes, identifying areas for improvement to boost operational effectiveness.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Billy's Maine Lobster Shack
07.2022 - 06.2024
- Developed training programs for new hires, facilitating smooth onboarding experiences.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Animal Caretaker & Attendant
Animal Welfare Society
03.2019 - 06.2019
- Provided daily care and feeding for diverse animal species, ensuring health and well-being.
- Managed animal intake processes, including assessments and vaccinations, to maintain shelter standards.
- Trained new staff on proper animal handling techniques and safety protocols to enhance team competency.
Certified Mixologist
Mulligan's Pub & Grub
02.2008 - 04.2019
- Crafted innovative cocktails using fresh ingredients, enhancing customer satisfaction and experience.
- Trained and mentored new staff on mixology techniques and bar operations, fostering team development.
Assistant Manager
Floyds Barber Shop
11.2018 - 02.2019
- Managed daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored junior staff on best practices in customer engagement and service techniques.
Certified Esthetician & Skin Care Associate
This Girl Lori Beauty Spa
04.2016 - 06.2018
- Delivered personalized skincare treatments to enhance client satisfaction and skin health.
- Educated clients on proper skincare routines and product usage for optimal results.
- Assessed skin conditions to recommend appropriate treatments and products tailored to individual needs.
Office Manager
Med Life Homecare Inc.
02.2015 - 07.2015
Certified Esthetician & Skin Care Associate
Ulta Beauty Supply
08.2014 - 07.2015
Education
Certification - Esthetics & Dermatologica, Hair Removal, Sugar Paste
Michigan College of Beauty of Troy
Troy, MISkills
- Marketing/Sales
- Client Service Oriented
- Client Service and Planning
- Project Management
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Payment processing
Certification
- Esthetician License - 2014-Present
- Tips Certified
- [Area of certification], [Company Name] - [Timeframe]360 Food Handler Management Certification
Leadership
- Volunteer for Better Life Canine Center and other animal rescue societies
- Charity and benefit organizer/planner for various fundraising events
Timeline
Bartender/ Bar manager
Bowland
06.2024 - 06.2025
Billy's Maine Lobster Shack
07.2022 - 06.2024
Office Manager
Sharp Industries
07.2019 - 03.2025
Animal Caretaker & Attendant
Animal Welfare Society
03.2019 - 06.2019
Assistant Manager
Floyds Barber Shop
11.2018 - 02.2019
Certified Esthetician & Skin Care Associate
This Girl Lori Beauty Spa
04.2016 - 06.2018
Office Manager
Med Life Homecare Inc.
02.2015 - 07.2015
Certified Esthetician & Skin Care Associate
Ulta Beauty Supply
08.2014 - 07.2015
Certified Mixologist
Mulligan's Pub & Grub
02.2008 - 04.2019
Certification - Esthetics & Dermatologica, Hair Removal, Sugar Paste
Michigan College of Beauty of Troy
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