Catherine Jones
Bridgeport,CT
Summary
Customer Service Professional, multi-skilled with a passion for healthcare. Seeks to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Experience Representative
Really Good Stuff
06.2019 - 06.2021
- Inbound/Outbound Calls, Quotes, Purchase Order and Phone Order Processing
- Coordinated and Corresponded with various freight companies for shipment pickups and deliveries
- Provided customer support for business offering school supplies.
- Documented customer interactions in internal database to maintain customer service history details.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Clerk
HomeGoods
09.2018 - 01.2020
- Cashier, Merchandising, Receiving, Assembly of displays and merchandise.
Caregiver
Ms. Sandra Stephenson
01.2017 - 12.2018
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted Patient Care, Activities of Daily Living, Meal Prep
Customer Service/Virtual Dispatch Operator
Cablevision/Altice
03.2008 - 12.2016
- High Call Volume 100+ calls daily
- Provided technical support, and Dispatch support for service appointments.
- Coordinated logistics, ensuring timely delivery of goods while optimizing driver routes.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Customer Service Supervisor
3PL Worldwide
09.2006 - 01.2008
- Managed Customer support based calls, orders, returns and escalations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Bid Support Specialist
Really Good Stuff
06.2021 - Current
- Regularly monitored bid pipelines, proactively identifying opportunities to support sales team objectives and company growth.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Ensured compliance with all RFP requirements through meticulous attention to detail and adherence to submission deadlines.
- Increased win rates with thorough research on potential clients and competitors, tailoring proposals accordingly.
- Contributed to company growth by supporting sales team efforts in identifying new business opportunities.
- Trained junior staff members on effective bid writing techniques and strategies, elevating team performance levels overall.
- Managed a library of past bids to extract relevant content for future use, reducing duplication of effort.
- Coordinated response efforts across multiple departments to ensure cohesive messaging throughout each proposal.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
National Healthcare Association PCT(Patient Care technician) Certified in CNA, EKG and Phlebotomy -
American Institute of Healthcare Technology
Certified in Advance Medical Certification for CPR, AED and First Aid -
Course in Financial Investments completed with a certificate in Financial Freedom: A Beginner's Guide -
Skills
- Certified in CPR AED and First Aid, National Certifed Patient Care Technician
- Investment and Financial Studies Certificate
- Certification in Microsoft Office programs
- Facilitator in training initiatives
- Over 20 years of Customer Service based experience
- Document Management
- Proposal Writing
- Documentation and Recordkeeping
- Professional and mature
- Bid management
- Support Services
- Written Communication
- Multitasking
Accomplishments
- Participated as a vendor in local community events
- Organized and published a quarterly department newsletter for employees
References
Available Upon Request
Timeline
Bid Support Specialist
Really Good Stuff
06.2021 - Current
Customer Experience Representative
Really Good Stuff
06.2019 - 06.2021
Customer Service Clerk
HomeGoods
09.2018 - 01.2020
Caregiver
Ms. Sandra Stephenson
01.2017 - 12.2018
Customer Service/Virtual Dispatch Operator
Cablevision/Altice
03.2008 - 12.2016
Customer Service Supervisor
3PL Worldwide
09.2006 - 01.2008
National Healthcare Association PCT(Patient Care technician) Certified in CNA, EKG and Phlebotomy -
American Institute of Healthcare Technology
Certified in Advance Medical Certification for CPR, AED and First Aid -
Course in Financial Investments completed with a certificate in Financial Freedom: A Beginner's Guide -
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