Catherine Jones
Odessa
Summary
Resourceful transportation expert skilled in emergency response and route management. Known for delivering exceptional customer service and ensuring safety compliance, ready to drive operational improvements and enhance passenger satisfaction.
Overview
17
17
years of professional experience
Work History
Uber Driver
Uber And Lyft
Odessa
06.2014 - Current
- Streamlined ride request management through mobile applications for efficient operations.
- Navigated routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service to foster positive rider experiences.
- Communicated effectively with passengers to understand their preferences.
- Maintained a clean and safe vehicle to enhance passenger comfort.
- Conducted pre- and post-trip safety and maintenance checks to ensure passenger safety.
- Ensured compliance with local transportation regulations and safety standards.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Followed safety regulations and state laws governing vehicle operation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Inspected vehicle and personally handled routine upkeep.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Gathered passenger feedback to enhance service quality and customer satisfaction.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Informed dispatchers and mechanics about vehicle malfunctions to ensure safety.
Cook Shift Leader
UTPB
Odessa
10.2020 - 05.2024
- Supervised kitchen staff to optimize operational efficiency during shifts.
- Trained new cooks on food safety protocols and culinary techniques.
- Provided clear direction on food preparation, cooking times, portion sizes, and dish presentation.
- Monitored food preparation processes to uphold quality standards.
- Ensured food quality and presentation met expectations before serving guests.
- Coordinated meal preparations for large campus events, ensuring timely service.
- Guided team members through peak service periods to maintain workflow.
- Enforced compliance with health regulations and sanitation procedures throughout the kitchen.
Manager
SUBWAY®Restaurants
Lewisville
10.2008 - 11.2018
- Supervised daily operations to enhance service efficiency and food quality.
- Developed staff schedules to optimize labor costs and staffing needs.
- Managed inventory levels and ordered supplies to ensure optimal stock availability.
- Trained staff in food safety and customer service to improve compliance and guest experience.
- Implemented marketing initiatives to promote new menu items and specials.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Ensured compliance with health regulations and company policies consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Permain High School
Odessa, TX05-1991
Skills
- Route navigation
- Ride management
- Independent driving
- Route optimization
- Passenger safety
- Vehicle safety checks
- Emergency response
- Crisis management
- Compliance enforcement
- Quality assurance
- Customer service
- Customer engagement
- Passenger comfort
- Passenger assistance
- Problem solving
- Incident reporting
- Conflict resolution
- Effective communication
- Interpersonal communication
- Team building
- Interpersonal skills
- Time management
- Adaptability
- Attention to detail
- Multitasking
- Multitasking capacity
- Task prioritization
- Effective communication
- Multitasking capacity
Work Preference
Salary Range
$15/hr - $25/hrTimeline
Cook Shift Leader
UTPB
10.2020 - 05.2024
Uber Driver
Uber And Lyft
06.2014 - Current
Manager
SUBWAY®Restaurants
10.2008 - 11.2018
High School Diploma -
Permain High School