Motivated individual skilled in patient care and team collaboration. Proven ability to follow safety protocols and enhance workflow in fast-paced environments. Ready to leverage experience in supporting patients and customers to drive operational efficiency.
Overview
3
3
years of professional experience
Work History
General Employee
SweetFrog Premium Frozen Yogurt
Bel Air, Maryland
07.2023 - Current
Monitored inventory levels and restocked supplies to ensure seamless operations.
Assisted customers in selecting products, providing tailored recommendations to enhance satisfaction.
Prepared ingredients and ensured freshness for daily yogurt production.
Collaborated with team members during peak hours to enhance workflow.
Trained new staff on operational procedures and customer service standards.
Followed safety protocols to maintain a safe working environment.
Answered telephones, directed calls, and took messages.
Communicated with customers, employees, and vendors to resolve inquiries and complaints effectively.
Physical Therapy Technician
Agape Physical Therapy & Sports Rehabilitation
Fallston, Maryland
05.2024 - 08.2025
Assisted physical therapists with patient treatments and rehabilitation exercises.
Prepared treatment areas by cleaning and organizing equipment and supplies.
Educated patients on exercise techniques and proper use of therapeutic equipment.
Monitored patient progress during sessions, noting changes in condition or response.
Ensured compliance with safety protocols and infection control measures.
Collaborated with team members to enhance patient care strategies and outcomes.
Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
Maintained a clean, safe and organized therapy environment.
Demonstrated proper body mechanics techniques to help prevent injury while performing exercises.
Communicated effectively with therapists about patient needs throughout the course of their care.
Set up equipment for physical therapy treatments as instructed by the therapist.
Prepared treatment areas with necessary items such as linens, weights, bands.
Helped transfer patients from beds to wheelchairs or other mobility devices safely.
Education
Associate of Science - Pre-Professional Health Studies
Harford Community College
Bel Air, MD
05-2026
Skills
Patient care
Customer service
Team collaboration
Safety compliance
Equipment setup
Communication skills
Multitasking Abilities
Active listening
Reliability
Materials organization
Problem-solving abilities
Timeline
Physical Therapy Technician
Agape Physical Therapy & Sports Rehabilitation
05.2024 - 08.2025
General Employee
SweetFrog Premium Frozen Yogurt
07.2023 - Current
Associate of Science - Pre-Professional Health Studies