Catherine Kernagis
Camas,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Suburban Propane
08.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Billing Specialist
Spectrum
02.2009 - 10.2020
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service Representative
Waste Management
11.2006 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High school diploma - Business
Battle Ground High School
Battle Ground, WA06.1982
Skills
- Customer service
- Data Entry
- Cash handling
- Problem-solving abilities
- Critical Thinking
- Call center experience
- Dispute Resolution
- Order Processing
- Sales expertise
- Recordkeeping strengths
Certification
Secure Horizons-Health Insurance Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Suburban Propane
08.2022 - 01.2024
Billing Specialist
Spectrum
02.2009 - 10.2020
Customer Service Representative
Waste Management
11.2006 - 02.2009
High school diploma - Business
Battle Ground High School
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