Catherine Kettrick

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

• Supervision of Clinical Enrollment Nurses.
• Provided training and development of Enrollment Nurse Team.
• Review of Clinical documentation for accuracy, completeness and adherence to State and Federal Guidelines.
• Monitor schedules, productivity and assessment accuracy. Ensure documentation is timely and complete.
• Utilization of Lenavi application to track and trend QA results. Using results for ongoing training
• Worked with Clinical Managers of Care Management Team to collaborate on projects regarding decreasing hospitalizations, right sizing hours of aide hours, cost saving initiatives, revamping the time tasking tool and staff education.
• Lead team meetings to disseminate information regarding changes in policy, new projects, UAS-NY training updates and to connect with Enrollment Nurses.
• Performed case conferences on medically and socially complex cases referred to Plan.
• Conducted field supervision visits annually and as needed to ensure compliance.
• Participated in Medicare FIDE training and conducted training with Enrollment Nurses.
• Successfully transitioned eligible members in Managed Medicaid program into MLTC. Worked with Managed Medicaid case managers to assist with the process. Select group of enrollment nurse participated in the process to transition 40% of eligible members into MLTC during the pandemic.
• Successfully transitioned Enrollment Nurses to conduct virtual assessments via Zoom, What's App, and Face Time during the pandemic.
• Led projects and analyzed data to identify opportunities for improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Conducted research, gathered information from multiple sources and presented results.
• Developed team communications and information for meetings.
• Resolved problems, improved operations and provided exceptional service.
• Worked within applicable standards, policies and regulatory guidelines.
• Prepared variety of different written communications, reports and documents
• Carried out day-to-day duties accurately and efficiently.
• Handled a high volume of] calls per day to address customer inquiries and concerns.
• Identified issues, analyzed information and provided solutions to problems
• Created plans and communicated deadlines to complete projects on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Led projects and analyzed data to identify opportunities for improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Worked collaboratively with hospital discharge planners and social workers to safely discharge patients home.
• Worked with clinic staff to provide home care services.
• Scheduled initial intake appointments and assessments
• Participation in Education Fair to promote home care services
• Maintained excellent relationships between all disciplines to support reliable service delivery.
• Prepared detailed documentation to facilitate seamless client intake.

2003: Home Care Manager:

• Oversight and management of clinical team: Registered Nurses, Licensed Practical Nurses, Occupational Therapists, Occupational Therapy Assistants, Physical Therapist, Physical Therapy Assistants and Home Health Aides.
• Conducted supervision visits to all disciplines to ensure customer satisfaction and compliance with federal guidelines.
• Responsible for PTO schedule for Home Care.
• On call duties to ensure manager availability at all times
• Participated in cost saving initiative with QA nurses and billing staff to work collaborative to improve timeliness of submission of charges.

2007: Nurse Manager in Long Term Care

• Provide oversight and management of clinical team consisting of LPNs and Aides
• Provide hands on care to long term nursing home residents
• Medication administration and management as needed
• Conduct Medical rounds with physician
• Create individual plan of care for each resident.
• Create MDS to determine services.
• Maintained current and accurate medical records for patients
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
• Interacted with insurance providers to obtain necessary documents to complete registration
• Communicated with referral sources, physicians and associated staff to check documentation for proper signatures
• Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients
• Completed intake assessment forms and filed clients' charts
• Collected, verified, recorded and processed client demographics, insurance payments and referral information
• Entered referrals into appropriate system based on type of referral obtained
• Determined eligibility for counseling and referral for over 15 clients daily
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Organized paperwork such as charts and reports for office and patient needs
• Answered phone calls and provided new clients with required paperwork to initiate service

• Supervised Two Teams of twenty eight Nurses in Manhattan, Queens and Long Island.
• Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care
• Administered performance evaluations and probationary reviews to assess nursing personnel.
• Conducted review of clinical documentation to ensure compliance with State and Federal Guidelines.
• Conducted medical reviews with Enrollment Nurse and Medical Director as needed.
• Assisted in implantation of UAS-NY to Enrollment Nurses.
• Monitoring of schedules, productivity, and provided ongoing support and education to Nurses regarding UAS-NY assessments. Consistently enrolled and exceeded 300 monthly.
• Conducted ongoing field observation visits to ensure potential members and current member satisfaction.
• Weekly Team meetings with Enrollment Nurses, Sales Team and Manager to discuss outcomes of visits made and results of Sales Team efforts to increase enrollment to Plan.
• Participated in team-building activities to enhance working relationships
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Developed team communications and information for meetings
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Prepared variety of different written communications, reports and documents

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Used coordination and planning skills to achieve results according to schedule.
• Carried out day-to-day duties accurately and efficiently
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked with clients to understand needs and provide excellent service.

• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• QA activity: Closely monitored patient outcomes and provided ongoing education and support to clinical team.
• Managed operating budget of 5.1 million dollars.
• Planned administered and controlled budgets for contracts, equipment and supplies.
• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching, motivation and fostering career advancement.
• Educated staff in company processes and policies
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw maintenance and repair of machinery, equipment
• Assisted with space planning for new facility
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Managed and effective training of new and existing employees to keep staff current on procedures.
• Conducted daily building walk through to identify areas requiring improvement and maintenance.
• Maintained consistent blood levels thorough intense patient nutritionist and nursing intervention decreasing the need for increased cost of medication.
  
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment
• Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
• Held classes to teach staff facility procedures.
• Set and enforced departmental budgets, goals and deadlines.
• Ordered, maintained and distributed supplies and inventory.
• Developed and oversaw budgets for facilities and worked within cost restraints.
• Served as point of contact for internal and external customers seeking support and information.
• Managed minor appliance issues and scheduled repairs.
• Served as point of contact for internal and external customers seeking support and information.