Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Catherine Kibor

Forney,Texas

Summary

Dedicated and results-driven professional with over 5 years of experience in banking operations, logistics coordination, and IT support. Proven ability to manage customer relations, handle sensitive financial data, and coordinate dispatch operations in high-pressure environments. Strong foundation in business technology and excellent problem-solving, communication, and multitasking skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

KenUsa Trucking Company Ltd
01.2020 - Current
  • Plan, schedule, and manage daily dispatch of trucks for both local and long-distance deliveries.
  • Monitor driver activity, delivery progress, and address route issues or delays in real time.
  • Maintain communication with clients and team to ensure satisfaction and on-time delivery.
  • Prepare and maintain dispatch records, route logs, and delivery documentation.
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.

Teller / Customer Service Representative / Back Office Assistant

Imperial Bank Ltd
01.2012 - 12.2017
  • Delivered accurate and timely processing of financial transactions and account services.
  • Provided frontline customer service and resolved client issues with professionalism.
  • Assisted with back-office support including reconciliation, documentation, and compliance checks.
  • Handled cash balancing, daily reports, and transaction records in line with banking regulations.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer transactions promptly, minimizing wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Created informative training manuals to help new hires acclimate quickly to their roles as Back Office Assistants.

IT Support Intern

KenGen Ltd
01.2010 - 12.2011
  • Supported the IT department in troubleshooting hardware/software issues for staff.
  • Assisted in system upgrades, user setups, and routine maintenance of computer networks.
  • Maintained logs of IT issues and ensured quick resolution and follow-up support.
  • Participated in team projects to enhance system reliability and user experience.
  • Strengthened internal communication channels among different departments involved in issue resolution through active engagement in discussions about ongoing challenges faced by customers.
  • Answered and directed telephone calls to correct staff member.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

Bachelor of Business Information Technology - BBIT

Africa Nazarene University
05-2011

Skills

  • Bank Operations & Cash Handling
  • Dispatch & Logistics Coordination
  • Customer Service & Communication
  • IT Support & Troubleshooting
  • Route Planning & Fleet Monitoring
  • Data Entry & Documentation
  • Microsoft Office & Banking Software
  • Dispatch Management Systems

Certification

  • Certificate in Banking & Financial Services
  • Logistics or Dispatch Operations Training
  • Computer Applications / IT Support Basics
  • Currently working on DevOps certification

References

Available upon request.

Timeline

Dispatch Coordinator

KenUsa Trucking Company Ltd
01.2020 - Current

Teller / Customer Service Representative / Back Office Assistant

Imperial Bank Ltd
01.2012 - 12.2017

IT Support Intern

KenGen Ltd
01.2010 - 12.2011

Bachelor of Business Information Technology - BBIT

Africa Nazarene University

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