CATHERINE KIM
Fort Lee,NJ
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Also a customer-focused Guest Relations Butler Manager with two years in Ultra Luxury hospitality industry. Oversee front desk and housekeeping operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Relations Butler Manager
Aman New York
05.2023 - Current
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Collaborated with other departments to ensure a seamless guest experience throughout their stay.
General Manager of Food Service
Menya Sandaime
01.2014 - Current
- Trained and onboarded 10 new waiters on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Monitored dining room to ensure timely service and resolve any issues promptly.
- Collaborated with individual servers to improve their performance, resulting in 15% increase in customer satisfaction scores.
- Managed three locations (Fort Lee, Jersey City, Little Ferry), overseeing 45 employees.
- Successfully supervised opening of new location in Irvine, California
- Motivated staff to perform at peak efficiency and quality, resulting in 20% increase in productivity and 10% decrease in customer complaints.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment, achieving perfect score on all health inspections.
Teacher
Prestige Institute
02.2021 - 09.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
Waitress
Eric's Steakhouse
01.2010 - 01.2016
- Answer questions about menu selections and make recommendations when requested
- Manage closing duties, including restocking items.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Science - Hospitality
Fairleigh Dickinson University
Teaneck, NJ05.2023
Bachelor of Science - Philosophy
Seton Hall University
South Orange, NJ2018
Skills
- Knowledgeable in Japanese cuisine and culture
- Exceptional customer service skills
- Able to work in fast-paced environment and multitask
- Team player with strong communication skills
- Resource Allocation
- Disciplinary Action
- Guest Relations
- Group and individual instruction
- Discretion and Confidentiality
Certification
ServSafe Food Protection Manager Certification
Heilbron Butler Training Certification
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Guest Relations Butler Manager
Aman New York
05.2023 - Current
Teacher
Prestige Institute
02.2021 - 09.2021
General Manager of Food Service
Menya Sandaime
01.2014 - Current
Waitress
Eric's Steakhouse
01.2010 - 01.2016
Bachelor of Science - Hospitality
Fairleigh Dickinson University
Bachelor of Science - Philosophy
Seton Hall University
ServSafe Food Protection Manager Certification
Heilbron Butler Training Certification
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