CATHERINE KLEMISH
East Tawas,MI
Summary
Compassionate, experienced nursing leader bringing expertise in operations, quality outcomes, staff development and customer service. 20 years of leadership in the health care industry with a forward thinking and strategic mindset and demonstrated track record of exceeding expectations. Highly motivated by achieving quality outcomes. Seeking to contribute to an organization with a culture of excellence.
Overview
39
39
years of professional experience
1
1
Certification
Work History
AREA VICE PRESIDENT OF OPERATIONS
GENTIVA HOSPICE
11.2023 - Current
- Responsible for operational support and oversight of 12 Michigan hospice branches including quality, financial and compliance performance
- Mentor Executive Directors to assure health, success and performance outcomes of branches
- Mitigated significant Medicare CAP risk in 2 branches
- Identified and rebuilt branches not meeting expected quality and performance metrics
- Developed area strategic plan in collaboration with clinical and business development leaders
- Integrated 8 branches into post acquisition operational processes
- Participate in regional quality and financial initiatives.
- Meet with patients, families and community partners to provide hospice and palliative medicine education.
REGIONAL HOSPICE CONSULTANT
PROMEDICA SENIOR CARE
01.2020 - 11.2023
- Provide clinical support for 5 Michigan agencies, including overseeing compliance with Medicare Conditions of Participation and State of Michigan Regulations
- Supported agencies though successful ACHC accreditation surveys without condition level deficiencies
- Provide mock surveys for agencies in preparation for state and federal surveys
- Provide education for clinical staff regarding documentation, hospice regulations, levels of care and case management
- Provide agencies with clinical expertise and education regarding QAPI, Process Improvements, Quality Outcomes
- Provide agencies with quarterly review of clinical processes, including medical record reviews, to identify and mitigate compliance, financial and operational risks.
- Mentored field clinicians through joint patient care visits, documentation review and ongoing education.
CLINICAL DOCUMENTATION SPECIALIST
ASCENSION-TAWAS
02.2019 - 01.2020
- Review medical documentation of acutely ill hospitalized patients to assure clinical accuracy and identify opportunities to correlate physician documentation with billable medical diagnoses
- Work with physicians to maximize severity of illness and risk of mortality documentation and minimize potential reimbursement issues.
- Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within EHRs.
REGIONAL VICE PRESIDENT, EXECUTIVE DIRECTOR
COMPASSUS HOSPICE
02.2016 - 01.2019
- Successfully integrated 6 Michigan programs through acquisition process
- Expanded Region to include Wisconsin (2 offices) and Indiana (2 offices)
- Increased revenue in WI programs by mitigating Medicare cap
- Successful CHAP accreditation in all eligible programs
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
REGIONAL DIRECTOR OF OPERATIONS
HOSPICE OF MICHIGAN
05.2003 - 01.2016
- Promoted from RN Case Manager to Clinical Supervisor to Operations Manager to Director of Inpatient Services to Regional Director
- Improved patient outcomes and staff satisfaction through service line staffing model
- Increased contracted hospital relationships by 50%, resulting in over 500 hospital referrals/year
- Improved referral to admission time to assure timely access to care for patients
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Improved hospital and insurance financial outcomes by minimizing costly, futile treatment for hospice eligible patients
- Improved hospital and ICU death rates through timely identification and admission of hospice eligible patients
- Increased volunteer cost savings from 5 to 15% by restructuring state wide volunteer program
- Achieved ACHC certification in all 8 regional programs.
MEDICAL LEGAL CONSULTANT
CTK MEDICAL LEGAL CONSULTING
01.2000 - 01.2003
- Owned and operated medical legal consulting business
- Provided attorneys with comprehensive analysis of potential medical malpractice cases
- Increased attorney effectiveness and outcomes by preparing deposition and trial documents detailing clinical outcomes, best practices and standards of care.
RN CASE MANAGER, HOSPITAL LIAISON
PERSONAL HOME CARE
01.1995 - 01.2000
- Managed caseload of 25-30 home care patients
- Team leader for OASIS rollout
- Increased hospital based referrals by facilitating collaboration between agency and hospital staff.
ADMINISTRATOR
ALLEN HOME CARE
01.1992 - 01.1995
- Led skilled program through successful initial Medicare accreditation survey
- Increased census 76%
- Hired and trained complete interdisciplinary team
- Improved office efficiency by implementing computerized data transmission.
RN CASE MANAGER, CLINICAL SUPERVISOR
BI-COUNTY HOSPITAL & HOME CARE
01.1987 - 01.1992
- RN for surgical and cardiac ICU
- Trained new hospital RN staff
- Developed orientation program for all home care staff including RN, LPN, CAN, PT/OT, SW
- Improved wellness outcomes for first time mothers in inner city through establishment of Mother-Baby Program.
RN/CHARGE NURSE ICU
DETROIT RECEIVING HOSPITAL
05.1985 - 01.1987
- Facilitated organ donations as member of Organ Procurement Team
- Provided care for critically ill trauma victims in surgical, neuro and burn ICUs.
Education
BSN DEGREE -
UNIVERSITY OF DETROIT MERCY
05.1985
GRADUATE -
PAUL K COUSINO HIGH SCHOOL
06.1981
Skills
- Communication
- Critical Thinking
- Assessment
- Problem Solving
- Financial Planning/Budgeting
- Strategic Planning
- Compliance
- Survey Preparation & Readiness
- Customer Service
- Documentation Review
- Quality & Process Improvement
- Employee Orientation
- Operations Management
- Sales management
- Project Management
- Performance Improvement
- Problem-Solving
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Customer Service Management
- Staff training/development
- Employee Motivation
- Written Communication
Certification
- Michigan, RN License
- Florida, RN License
Timeline
AREA VICE PRESIDENT OF OPERATIONS
GENTIVA HOSPICE
11.2023 - Current
REGIONAL HOSPICE CONSULTANT
PROMEDICA SENIOR CARE
01.2020 - 11.2023
CLINICAL DOCUMENTATION SPECIALIST
ASCENSION-TAWAS
02.2019 - 01.2020
REGIONAL VICE PRESIDENT, EXECUTIVE DIRECTOR
COMPASSUS HOSPICE
02.2016 - 01.2019
REGIONAL DIRECTOR OF OPERATIONS
HOSPICE OF MICHIGAN
05.2003 - 01.2016
MEDICAL LEGAL CONSULTANT
CTK MEDICAL LEGAL CONSULTING
01.2000 - 01.2003
RN CASE MANAGER, HOSPITAL LIAISON
PERSONAL HOME CARE
01.1995 - 01.2000
ADMINISTRATOR
ALLEN HOME CARE
01.1992 - 01.1995
RN CASE MANAGER, CLINICAL SUPERVISOR
BI-COUNTY HOSPITAL & HOME CARE
01.1987 - 01.1992
RN/CHARGE NURSE ICU
DETROIT RECEIVING HOSPITAL
05.1985 - 01.1987
BSN DEGREE -
UNIVERSITY OF DETROIT MERCY
GRADUATE -
PAUL K COUSINO HIGH SCHOOL
Similar Profiles
Jeffrey GatrostJeffrey Gatrost
Contract F2F NP at Kansas City hospice and Gentiva hospiceContract F2F NP at Kansas City hospice and Gentiva hospice
Debra O'NealDebra O'Neal
RN Patient Care Manager at Community Home Care and Hospice/Gentiva HospiceRN Patient Care Manager at Community Home Care and Hospice/Gentiva Hospice
Floyd Brentwood PearceFloyd Brentwood Pearce
Hospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon HospiceHospice Chaplain/Bereavement Coordinator at Gentiva Hospice/Avalon Hospice
Tina CowartTina Cowart
Authorization Specialist at Gentiva HospiceAuthorization Specialist at Gentiva Hospice
Erin BrownErin Brown
Correctional Officer at Michigan Department of CorrectionsCorrectional Officer at Michigan Department of Corrections