Hi, I’m
Catherine Kovacs
Glen Ridge,NJ
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
years of professional experience
Work History
Axia Women's Health
Patient Service Representative
12.2023 - Current
Job overview
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
Stella
Server
07.2023 - 12.2023
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
MetLife
Metrics Consultant
11.2019 - 07.2022
Job overview
- Created quarterly reports for National Account PlanSmart Financial Wellness program, highlighting consumer engagement, usage trends, and survey feedback as well as the overall customer experience
- Established KPI metrics across marketing channels as well as implemented advanced Microsoft Excel and Microsoft Access reporting efficiencies for the Workforce Engagement team
- Managed National Account and Regional Market Group Account Executive sales compensation program
- Held leadership roles in various ad hoc Workforce Engagement initiatives including the Gratitude Challenge, My Voice team speaker series (WE Chat), Learning and committee (Who Knew
- – Learning with FW&E), Lean In leadership event planning, Toastmasters.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
The Vastu Yoga
Operations Manager
11.2018 - 11.2019
Job overview
- Managed day to day operations for this alignment-based yoga studio including payroll, budget, pricing, marketing communications and staffing
- Implemented policies and procedures, operations manual, new pricing model, studio rental agreements, and independent contractor agreements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Bankers Life
Insurance Agent
10.2017 - 11.2018
Job overview
- Advised senior citizens on suitable Medicare supplement plans, long term care insurance, life insurance and annuity products.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
MetLife
Senior Metrics Consultant
06.2009 - 01.2017
Job overview
- Partnered with marketing, sales, data and IT management departments, producing and increasing company market share and product viability
- Project Manager for new marketing operations software (cloud platform) responsible for keeping metrics of direct mail campaigns for organizations using MetLife as an employee benefit
- System tracked the following marketing information: Inquiry volume, quotes and applications
- Successfully managed $20 million Group Property and Casualty direct marketing budget
- Responsible for direct mail marketing analytics metrics reporting and user-friendly tools for Group Property and Casualty team
- Designed and maintain account level campaign tracking and direct mail planning tools to achieve goals and objectives
- Created monthly portfolio and marketer specific scorecard to monitor performance
- Generated status reporting tools for National Accounts Sales Support Team
- Created tools designed to measure cost per inquiry, portfolio benchmarks, and mail volume management to call center.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Ledgent
Marketing Consultant
09.2008 - 02.2009
Job overview
- Managed account database to determine client acquisition and growth.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Ground Travel Technology Team (GT3)
Senior Financial Analyst
12.2006 - 08.2008
Job overview
- Prepared budget re-forecasts for four division and responsible for data presented to monthly Board meetings
- Analyzed the profitability of options to sell, grow, or close one of the company’s divisions
- Designed annuity type pricing structure as corporate pricing model; revamped to bill clients on a per transaction basis for base system and add-on modules
- Created user friendly price quote sheet and created new marketing materials.
- Provided valuable insights by leading monthly variance analysis reviews between actual results and budget/forecast expectations.
- Enabled informed decision-making by presenting key findings from complex data sets in clear, concise formats for senior leadership team members.
- Reviewed statistical information to determine financial trends for use in investment planning.
InfoUSA- Donnelly Marketing
Group Financial Analyst- Strategic Division
05.2006 - 12.2006
Job overview
- Prepared sales forecast models
- Conceptualized and created five-year historical sales analysis by sales reps, industry and month
- Recommended changes to current sales techniques based on research trends
- Assisted management in evaluating new business development by analyzing the client concentration of sales reps, restructuring sales commissions
- Enabled sales managers to assess the success of their sales teams
- Highlighted revenue opportunities for sales teams within existing accounts and industries
- Developed individual quotas for sales representatives based on five-year historical analysis; recommended new compensation structure to encourage building portfolio.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Education
Syracuse UniversitySyracuse, NY
Bachelor of Science from Marketing
Seton Hall UniversitySouth Orange, NJ
Master of Arts from Corporate Communications
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
Timeline
Patient Service Representative
Axia Women's Health
12.2023 - Current
Server
Stella
07.2023 - 12.2023
Metrics Consultant
MetLife
11.2019 - 07.2022
Operations Manager
The Vastu Yoga
11.2018 - 11.2019
Insurance Agent
Bankers Life
10.2017 - 11.2018
Senior Metrics Consultant
MetLife
06.2009 - 01.2017
Marketing Consultant
Ledgent
09.2008 - 02.2009
Senior Financial Analyst
Ground Travel Technology Team (GT3)
12.2006 - 08.2008
Group Financial Analyst- Strategic Division
InfoUSA- Donnelly Marketing
05.2006 - 12.2006
Syracuse University
Bachelor of Science from Marketing
Seton Hall University
Master of Arts from Corporate Communications
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