Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Krebbs

Bloomington,IN

Summary

Dynamic professional with a strong background in scheduling and patient coordination at IU Health Bloomington. Proven ability to enhance workflow efficiency and customer satisfaction through effective resource planning and problem-solving. Skilled in schedule management and relationship building, consistently achieving timely execution of tasks while training new employees for optimized outcomes.

Overview

2026
2026
years of professional experience

Work History

IU Health Endoscopy Scheduler

IU Health Bloomington
04.2001 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external facilities, facilitating open communication channels for improved collaboration for our patients.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Trained new employees closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Improved overall workflow efficiency by collaborating with team leads from all facilities, establish priorities, and develop solutions for process improvement, for our patient staff and providers.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
  • Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Completed daily logs for management review. MDI Board, First Available weekly.
  • Increased customer service success rates by quickly resolving issues.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Maintained elements.

Outpatient Surgery Receptionist

Bloomington Hospital
09.1989 - 06.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reduced waiting times for visitors by implementing more efficient check-in process. Help families waiting on family members in surgery.
  • also work PACU, help hook up on machine after surgery. taking vitals, transporting patients. Tracking surgery in log.
  • Help with payroll, entered time cards in computer for team leaders
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Certified Medical Assistance

Meadowood Retirement Community
06.1984 - 09.1989
  • Sanitized, restocked, and organized and medical cart.
  • Directed patients to their room
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Worked assisted living, passing out medication, logging medication, vital and gave end of shift report on my clients .
  • Help with walking, bathing, and feeding
  • Assisted patient with personal care and helping them keep apartments clean and tidy.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during daily care.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.

Certified Medical Assistant

Bloomington Nursing Home
06.1981 - 06.1984
  • Sanitized, restocked, and organized patients rooms and medical equipment. Such as Med Cart
  • Directed patients to exam rooms, and gave medication.
  • Was Medical Team lead on night shift
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted patient with personal care.
  • Help with mobility
  • Assisted with Meal, and feed those whom couldn't feed thyself.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Hourly patient care charting.
  • Directed patients and coordinated transportation assistance as necessary.

Plastic Injection Molding Machine Operator

PRD: Plastic Research and Developments
1980 - 1981
  • Maintained high product quality with thorough inspections and routine maintenance of injection molding machines.
  • Consistently met or exceeded production targets by efficiently operating plastic injection molding machines according to established procedures.
  • Adapted quickly to new technologies introduced into the workplace, demonstrating proficiency in utilizing these tools for enhanced job performance.
  • Minimized defects in finished products through close attention to detail during the molding process and prompt identification of potential issues.
  • work part-time after school
  • Maintained accurate records of machine settings, production data, and quality reports for future reference and analysis.

Education

High School Diploma -

Bloomington High School South
Bloomington, IN
05-1981

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Critical thinking
  • Customer service
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Schedule management
  • Problem-solving
  • Telephone etiquette
  • Medical terminology
  • Staff coordination
  • Patient scheduling
  • Key relationship development
  • Timesheet management
  • Workflow optimization
  • Document management
  • Invoice submission
  • Client relations
  • Calendar management
  • Production scheduling
  • Insurance verification
  • Documentation expertise
  • Production schedules
  • Meeting scheduling
  • Key relationship management
  • Patient registration
  • Resource planning
  • Schedule verification
  • Risk monitoring
  • Client-specific scheduling
  • Excellent communication
  • Strong problem solver
  • Documentation and recordkeeping
  • Professional and mature
  • Administrative support

Timeline

IU Health Endoscopy Scheduler

IU Health Bloomington
04.2001 - Current

Outpatient Surgery Receptionist

Bloomington Hospital
09.1989 - 06.2005

Certified Medical Assistance

Meadowood Retirement Community
06.1984 - 09.1989

Certified Medical Assistant

Bloomington Nursing Home
06.1981 - 06.1984

Plastic Injection Molding Machine Operator

PRD: Plastic Research and Developments
1980 - 1981

High School Diploma -

Bloomington High School South

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