Catherine Kropp
Grand Prairie,TX
Summary
Accomplished and results-driven property management professional with over 13 years of comprehensive experience managing multi-family residential and commercial assets. Proven ability to drive property performance, oversee large-scale operations, manage capital improvement projects, and lead teams across multiple locations. Adept at tenant retention, budgeting, conflict resolution, and maintaining compliance with federal, state, and local housing requirements. Known for building positive relationships with tenants, owners, and staff while increasing occupancy and reducing delinquency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
Magnolia Property Management
11.2024 - Current
- Lead day-to-day operations of two residential communities.
- Direct staff, maintenance, leasing, and tenant communication.
- Oversee financial performance, reporting, and compliance.
Construction Coordinator
Mont-Enterprise Construction
10.2023 - 10.2024
- Managed construction timelines, budget controls, and resource allocation.
- Coordinated between contractors, vendors, and clients to meet project milestones.
- Conducted site inspections, ensured adherence to safety standards, and documented project progress.
- Held construction progress and regular status meetings with project team.
- Interviewed, hired, and trained new workers.
General Manager
Indio Management
05.2023 - 11.2023
- Oversaw daily operations of 13 boutique properties, with 3 additional developments in the pipeline.
- Managed vendor relationships, budgets, hiring, and staff development.
- Supervised 5 lease-ups, including new builds and full renovations.
- Analyzed financials and created monthly reports for ownership.
Property Manager – PROPERTY SOLD
Property Management Group
01.2023 - 05.2023
- Led a full revitalization of operations, decreasing delinquency from $98K to $24K.
- Increased occupancy from 83% to 94%.
- Streamlined work order process and drove leasing performance.
Property Manager – PROPERTY SOLD
Birchstone Residential
01.2021 - 01.2023
- Directed daily operations and compliance for 241-unit community.
- Managed leasing, maintenance, budgets, and staff performance.
- Maintained 100% regulatory compliance and high resident satisfaction.
Regional Property Manager
Custer Properties
01.2016 - 01.2020
- Supervised a mixed-use portfolio, prepared financials, and maintained capital budgets.
- Increased occupancy and renewal rates through strategic marketing.
- Recruited, trained, and evaluated staff performance across properties.
HOA Property Manager
Associa
01.2014 - 01.2016
- Oversaw community operations, led board meetings, and resolved homeowner issues.
- Drafted budgets, managed inspections, and coordinated maintenance projects.
Previous Roles
Bell Partners
01.2010 - 01.2013
- Leasing Manager (640 units)
- Assistant Manager (360 units)
- Leasing Agent (360 units)
Education
Business Management Courses -
Mountain View College
Dallas, TX06.2010
Skills
- Property & Portfolio Management
- Budgeting & Financial Reporting
- Team Leadership & Training
- Construction Coordination
- Vendor & Contract Management
- Lease-Ups & Renovations
- Delinquency & Occupancy Control
- Customer Service & Resident Relations
- Lease administration
- Tenant relations
- Work order monitoring
- Customer service-focused
- Building operations
- Business development
- Property inspections
- Compliance monitoring
- Exceptional oral and written communication skills
- Vendor management
- Maintenance scheduling
- Rent collection
- Financial budgeting and reporting
- Fair housing compliance
- Parking operations
- Staff management
- Leasing and sales
- New construction
- Software: Resman, Onesite, Appfolio, Entrata, Microsoft Office Suite, Yardi, Knock, Quickbooks, Google Suite
Certification
Certified Occupancy Specialist (COS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Magnolia Property Management
11.2024 - Current
Construction Coordinator
Mont-Enterprise Construction
10.2023 - 10.2024
General Manager
Indio Management
05.2023 - 11.2023
Property Manager – PROPERTY SOLD
Property Management Group
01.2023 - 05.2023
Property Manager – PROPERTY SOLD
Birchstone Residential
01.2021 - 01.2023
Regional Property Manager
Custer Properties
01.2016 - 01.2020
HOA Property Manager
Associa
01.2014 - 01.2016
Previous Roles
Bell Partners
01.2010 - 01.2013
Business Management Courses -
Mountain View College
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