CATHERINE KUCHERAK, MSITM, RHIA

Leadership/Executive:

• Partner and conduct regular monthly and quarterly meetings with clients to discuss active projects, metrics, issues, concerns and opportunities.
• Constantly working with my customers to build connections and grow relationships.
• Analyze clients metrics and support issues to optimize opportunities to meet client's goals, improve productivity or resolve issues timely.
• Collaborate with Key accounts team to strategize and improve clients relationship and product value.

Project Management/High-Level Accomplishments:

• Collaborate with project managers and help implement new functionality and products.
• Assist to remove barriers and client dissatisfactions by escalating issues early with key leaders.
• Implemented CDI priority worklists for a prominently Iodine customer.
• Received above average rating scores on annual performance evaluations.

Continuous Improvement:

• Review and analyze clients metrics to find ways to improve productivity and gain value in their investment whether through additional training, discussions with product owners or configuration adjustments.

Training/Development:

• Mentor and assist with onboarding of new Client Success Executives.
• Work with others to collaborate on improving the client success program.

Leadership/Executive:

• Partnered strategic stakeholders, and caregivers to determine roadmaps, budgets, and resourcing as it related to board goals and operational initiatives for the enterprise.
• Encouraged caregiver engagement through regular meetings, task assignments, goals, coaching, mentoring, training, and recognition.
• Visionary leader in the development of governance processes to maintain business standards, and services for the IT Department.
• Strategic leader and innovator for creating technical and operational workarounds when faced with adversity. (e.g. Malware attack with Nuance eScription software)

Project Management/High-Level Accomplishments:

• Implemented and directed over 100 projects in 17 years at Intermountain Healthcare.
• Extensive knowledge of Health Information Management application systems, regulations and architecture.
• Leader in collaborating with stakeholders, technical/business caregivers and end users during system events and planned upgrades.
• Implemented a national pilot with two Intermountain Healthcare Hospitals on opioid and substance abuse.
• Received extraordinary performance rating scores on annual employee evaluations.

Continuous Improvement:

• Initiated a continuous improvement process to retain 100+ servers within 12 months, saving Intermountain Healthcare money on hardware, software and support expenses.
• Migrated 25 systems to latest technology platforms. (e.g. physical servers to virtual servers in the cloud, Windows upgrades, citrix upgrades, etc.)
• Implemented scripts to monitor system performance and alert support staff to prevent excessive downtimes.

Training and Development:

• Interviewed, hired and trained staff on all HIM applications. Increased caregiver morale through positivity techniques and encouragement. Cross trained employees to reduce single-threaded support knowledge.
• Consolidated and standardized support documentation.
• Assisted with advising caregivers on setting annual educational goals to learn new skills. (e.g. 90% of HIM IT caregivers received their degrees or certifications)
• Worked closely with technical engineers to build, integrate and support cutting edge systems for caregivers.