Catherine Kungel

Business Office Manager

Belmar Oakland

Troy, MI

03.2018 - Current

Produced thorough, accurate and timely reports of project activities.
Organized filing systems for easy retrieval of documents.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Monitored office inventory to maintain supply levels.
Coordinates computer and technical support needed.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Negotiated contracts with vendors to secure favorable terms and pricing.
Maintaining and processing all residents' monthly statements.
Established and maintained filing systems to support office personnel.
Resolved customer complaints promptly and professionally.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Background checks and scheduling for fingerprinting.
Corrective actions, including termination.
Resolved customer inquiries and complaints requiring management-level escalation.
Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
Ensured compliance with legal and regulatory requirements affecting the business office.
Trained, supervised and evaluated staff performance.
Implemented policies and procedures to ensure compliance with local regulations.
Called on outstanding AR accounts.
Answered phones promptly and directed calls appropriately.
Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks.
Reviewed invoices for accuracy to identify cost savings.
Maintained employee records, including payroll, vacation time and benefits information.
Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
Handled confidential information with discretion and integrity.
Delivered administrative support by conducting research, preparing reports and handling information requests.
Coordinated scheduling and logistics for meetings, appointments, and special events.
Made monthly rent deposits at the bank.
Scheduled maintenance services for the building.
Create new residents' face sheets.
Create new resident files.
Discharged residents.
Submitting unemployment information.
Employee verification.