Summary
Overview
Work History
Education
Skills
Skillsactivitiesinterests
Languages
Certification
References
Timeline
Generic

Catherine Laboy

Orlando,FL

Summary

Highly organized and reliable retail professional with exceptional customer service skills. Known for maintaining speed, accuracy, and courtesy under pressure. Works well within team settings. Proficient in cash handling, POS systems operation, and contributing to customer satisfaction improvement through offering prompt, efficient service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

Publix
Orlando, FL
03.2023 - Current
  • Greeted and engaged with customers and provided premier customer service.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register accurately, processed payments by cash, check, card, or gift card.

Cashier

Walgreens
Orlando, FL
01.2021 - 01.2023
  • Greeting customers, answering questions, and helping customers find products.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, returns, credits, or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting Walgreens credit card to increase sales.

Covid-19 Screener

Advent Health
Orlando, FL
01.2020 - 01.2021
  • Interviewed staff, patients, and visitors on their encounters with pandemic-related situations, like exposure to anyone Covid positive.
  • English to Spanish interpretation between the medical staff and patients.
  • Assist patients/visitors whenever needed.
  • Asking patients about their exposure to the virus.
  • Administered temperature checks using non-contact thermometers for individuals entering the facility.
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.

Customer Service Representative

BBVA Compass
Puerto Rico
01.2016 - 01.2018
  • Experienced customer service rep aiding in a fast-paced call center.
  • Strong dedication to providing support to customers with their banking needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Computer Information Systems -

Universidad del Turabo
Yabucoa, PR

Skills

  • Payment Processing
  • Cash Register Operation
  • Customer Assistance
  • Written and verbal communication
  • Regulatory Compliance

Skillsactivitiesinterests

English, Conversational, Spanish, Conversational, Computer Information Systems, Nursing assistance with elderly and or patients

Languages

English
Professional
Spanish
Limited

Certification

  • Certification in Computer Information Systems

References

References available upon request.

Timeline

Cashier

Publix
03.2023 - Current

Cashier

Walgreens
01.2021 - 01.2023

Covid-19 Screener

Advent Health
01.2020 - 01.2021

Customer Service Representative

BBVA Compass
01.2016 - 01.2018

Computer Information Systems -

Universidad del Turabo

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Catherine Laboy