Catherine LaForest

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
• Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.

Moderate in accordance with Social Element and client-specific guidelines

Keep up to date with notifications of any new changes in guidelines or our systems

Carry out moderation and training according to the times scheduled in the project schedule

Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging

Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)

Review, monitor, moderate, and respond to comments posted to our clients' social channels (Facebook, Instagram, etc) on behalf of our clients using their unique brand voice

Craft creative written content to encourage participation and increase engagement across our clients' social channels

Provide our clients' audience with an excellent experience through the clients' social channels

Escalate issues, observations, opportunities, and insights through the relevant channels

Understand our clients' social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently

Ensure the online community's safety policies and brand guidelines are being followed by all members

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained compliance by adhering to current tax laws and regulations.
• Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.