Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine lajara

Englewood,NJ

Summary

Versatile professional with a track record of enhancing delivery efficiency at Instacart and boosting client satisfaction across roles. Skilled in customer service and nail art techniques, adept at fostering client loyalty and streamlining processes. Excels in teamwork, problem-solving, and bilingual communication, contributing to a positive and efficient work environment.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Instacart
04.2022 - Current
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Nail Technician

Self-employeed
10.2019 - Current
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Designed creative nail art designs and patterns.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.

Secretary/Dispatch Manager

Altus Transportation
01.2018 - 08.2024
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

Front Desk Receptionist/Transportation Dispatcher

MTR Group
05.2015 - 05.2017
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.

Education

High School Diploma -

Edward A Raynolds West Side Highschool
New York, NY
06-2012

Skills

  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Nail Extensions
  • Nail art techniques
  • Problem-solving skills
  • Acrylic Application
  • Verbal and written communication
  • Appointment Scheduling
  • Office Administration
  • Organization
  • Fluent in Spanish

Languages

Spanish
Full Professional

Timeline

Delivery Driver

Instacart
04.2022 - Current

Nail Technician

Self-employeed
10.2019 - Current

Secretary/Dispatch Manager

Altus Transportation
01.2018 - 08.2024

Front Desk Receptionist/Transportation Dispatcher

MTR Group
05.2015 - 05.2017

High School Diploma -

Edward A Raynolds West Side Highschool

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Catherine lajara