Catherine Langley
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel Suites
Houston, TX
02.2022 - 08.2023
- Sanitized all areas of the hotel lobby and public restrooms.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Responded to requests from guests regarding housekeeping needs.
- Returned rooms to occupant-ready status to satisfy future guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Customer Service Representative
Association Healthcare Management
Houston, TX
01.2021 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Monitored compliance with state and federal regulations regarding release of information.
Customer Service Representative
Onesupport
Houston, TX
01.2020 - 12.2020
- Assessed client information and prepared unemployment claims forms.
- Provided guidance and assistance to claimants in completing applications.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Parts Sales Manager
AutoZone
Houston, TX
02.2017 - 12.2019
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Assisted customers with selecting and purchasing the appropriate auto parts for their vehicles.
- Developed strong relationships with customers to ensure repeat business.
- Maintained accurate inventory records of all products in stock.
- Organized merchandise displays to promote sales.
- Restocked shelves as needed to maintain adequate supply of parts.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Spring High School
Spring, TX05.2002
Skills
- Customer Service
- Hardworking
- Hospitality Background
- Inbound and Outbound Calling
- Professional Telephone Demeanor
- Service Upselling
- Call Center Operations
Timeline
Housekeeper
Holiday Inn Express Hotel Suites
02.2022 - 08.2023
Customer Service Representative
Association Healthcare Management
01.2021 - 02.2022
Customer Service Representative
Onesupport
01.2020 - 12.2020
Parts Sales Manager
AutoZone
02.2017 - 12.2019
High School Diploma -
Spring High School
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