Catherine Larue
La Mesa,CA
Summary
Self-motivated, dependable Travel Advisor experienced in using company guidelines and standards to promote domestic and international travel arrangements. Works well under pressure to multi-task while building professional rapport with customers. Career-minded, service-driven professional with excellent communication skills.
I do have more experience than listed. professional experienced in designing international and domestic travel packages, including cruises, land packages and travel itineraries to include air, car and hotel. Dedicated to promoting travel to bridge history, cultures, and cuisine. Excellent communication and relationship building skills.
Overview
15
15
years of professional experience
Work History
Travel Advisor
Carefree Vacations
San Diego, CA
07.2017 - 03.2020
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Organized group tours for corporate events or family reunions.
- Managed customer accounts by updating personal information such as contact details or payment methods when needed.
- Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
- Collaborated closely with suppliers in order to negotiate better deals on behalf of clients.
- Prepared invoices for customer purchases as well as expense reports for business travelers.
- Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
- Informed clients of special offers or discounts available through certain airlines or hotels.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
- Provided assistance with obtaining visas or passports if necessary.
- Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
- Monitored changes in flight schedules or hotel availability due to weather conditions or other factors that could affect travel plans.
- Identified opportunities to cross-sell additional products or services to existing customers.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Processed payments using a variety of methods including cash, credit cards or online payment services.
- Created itineraries tailored to each customer's individual needs and preferences.
- Interacted with vendors such as airlines, car rental companies and cruise lines in order to obtain the best prices for customers.
- Prepared itineraries to deliver travel arrangements to clients.
- Booked tickets, reserved accommodations and organized rental transportation.
- Maintained professional, courteous and timely communications with travelers to assist in trip phases.
- Discussed attractions, transport, events, and places of interest to design client travel accommodations.
- Presented materials, maps, and tour books to travelers for use on trips.
- Performed outbound guest and reservation follow-up via phone and email on daily basis.
- Researched destination and travel prices, hotels and entertainment options to showcase to clients.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Travel Advisor
Treasure Vacations
San Diego, CA
01.2005 - 12.2015
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Organized events such as trade shows and conferences.
- Managed daily operations of business, including hiring and training staff.
- Reviewed legal documents related to business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Certificate - Travel And Tourism
Canadian Travel College
Vancouver Canada12-1992
Skills
- Excellent customer service
- Creativity and Innovation
- Strong interpersonal skills
- Cultural Sensitivity
- Administrative tasks
- Hotel Accommodations
- Client networking
- Travel Arrangements
- International reservations
- Leisure travel
- Geography Knowledge
- Retail Sales
- Client Consultations
- Itinerary Planning
- Credit card payments
- Client Relationship Building
References
References available upon request.
Timeline
Travel Advisor
Carefree Vacations
07.2017 - 03.2020
Travel Advisor
Treasure Vacations
01.2005 - 12.2015
Certificate - Travel And Tourism
Canadian Travel College
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