Catherine Laughlin
W278N5412 Hanover Hill RD,WI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Owner and operated - Office Manager
K&L Heating and Air Conditioning LLC
01.1995 - 05.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strong problem solving and communications skills demonstrated in successful resolution of customer billing issues
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Sales Associate - Special Event Coordinator
JCrew Factory
01.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed event coordination for in store events.
Sales Associate, Assistant Manager
Pier 1 Imports
01.2015 - 01.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Skills
- Customer Relations
- Customer Service
- Product Support
- Team Support
Timeline
Sales Associate - Special Event Coordinator
JCrew Factory
01.2018 - 01.2020
Sales Associate, Assistant Manager
Pier 1 Imports
01.2015 - 01.2018
Owner and operated - Office Manager
K&L Heating and Air Conditioning LLC
01.1995 - 05.2022
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