Summary
Overview
Work History
Education
Skills
Timeline
Server

Catherine Laughrey

Louisville,KY

Summary

Spirited and reliable. Takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, questions, or complaints. Maintains focus and positive attitude in stressful situations and high-volume environments. Effective creator of service structures with thoughtful organization. Enthusiastic about the history of Bourbon and its ability to connect individuals internationally. Keen about creating an overall welcoming and warm environment for customers and teammates.

Overview

2
2
years of professional experience

Work History

Server

Merle's Whiskey Kitchen
06.2022 - Current
  • Created a warm environment for customers by being welcoming and diligent upon arrival.
  • Maintained thorough knowledge of menu items and cocktails to accommodate customers personal taste and interest.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated a unique and fun experience for customers by being enthusiastic and conscientious.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upheld extensive knowledge of bourbon and other liquor to provide suggestions or answers to any customer questions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Experienced in accommodating private parties and fulfilling special requests or needs.

Server

Makers Mark
09.2021 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types.

Education

GED -

Bullitt Central High School
Shepherdsville, KY
05.2019

Skills

  • Efficient in conversation and social environments
  • Conversationalist in Spanish and Korean
  • Extensive understanding of Bourbon and its history
  • Decisive and quick problem solver
  • Knowledge in flavor profiles and culinary skills
  • Talent for composing organized and tasteful environments
  • Team player

Timeline

Server

Merle's Whiskey Kitchen
06.2022 - Current

Server

Makers Mark
09.2021 - 06.2022

GED -

Bullitt Central High School

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Catherine Laughrey