Catherine Lauria
Houston
Summary
Detail-oriented professional with a proven track record in enhancing guest satisfaction through effective communication and reservation management. Committed to ensuring seamless service and customer experience in fast-paced environments.
Overview
5
5
years of professional experience
Work History
FOH Staff
Restaurant Good Luck
Rochester
10.2020 - 08.2025
- Delivered food and beverages promptly to enhance customer satisfaction.
- Monitored tables to address customer satisfaction and service needs promptly.
- Supported guests by answering inquiries and offering menu suggestions.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Coordinated with kitchen staff to ensure precise order fulfillment.
- Organized and verified food orders for accuracy before delivery.
- Assisted servers with transporting food, refilling drinks, and clearing tables.
- Ensured correctness of all orders prior to leaving kitchen area.
Restaurant Hostess
REDD Rochester
Rochester
07.2023 - 07.2025
- Greeted guests upon arrival to foster a welcoming atmosphere at a Michelin-starred restaurant.
- Managed reservation system and coordinated seating arrangements for optimal flow.
- Managed reservations, waitlists, and special requests for large parties to streamline guest experiences.
- Monitored server availability and table turnover to expedite guest seating.
- Facilitated communication of guest needs and special requests to servers for improved service.
- Coordinated with kitchen staff to ensure timely service during peak hours, enhancing guest satisfaction.
- Resolved guest inquiries and issues with professionalism and efficiency.
- Trained new hostesses on procedures and customer service best practices.
Education
Ph.D. - Clinical-School Psychology
Roberts Wesleyan University
Rochester, NY05-2027
Bachelor of Science - Psychology
Roberts Wesleyan Universitt
Rochester12-2020
Skills
- Customer interaction
- Reservation management
- Table management
- Efficient seating
- POS system operations
Timeline
Restaurant Hostess
REDD Rochester
07.2023 - 07.2025
FOH Staff
Restaurant Good Luck
10.2020 - 08.2025
Ph.D. - Clinical-School Psychology
Roberts Wesleyan University
Bachelor of Science - Psychology
Roberts Wesleyan Universitt