Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Lemperis-Wilkens

Administration
Bensenville,IL

Summary

People oriented individual with attention to detail and a positive attitude with over 10 years experience. Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Overview

38
38
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

CHARLES INDUSTRIES, LTD.
04.2019 - 01.2024
  • Entered and maintained customer orders
  • Developed quarterly forecasts for customer accounts
  • Informed outside sales personnel about orders and customer communications
  • Daily interaction with Supply Chain to ensure timely inventory management
  • Follow-up contact made with current and potential customers after trade shows
  • Tasked by management to develop TL9000 training procedures and manual for Inside Sales
  • Helped increase distribution sales account by 70%
  • Prepared quotes for customers and follow-up on the proposals
  • Recognized by management for dedication, strong service orientation and quality.
  • Provided primary customer support to internal and external customers.

CUSTOMER SERVICE LFS CONSUMABLES

OCE' NORTH AMERICA / CANON SOLUTIONS AMERICA
03.2018 - 04.2019
  • Answer incoming customer calls and inquiries
  • Process customer’s orders in SAP
  • Prepare credit memos, debit memos
  • Support inside sales by facilitating the sale of excess inventory
  • Issue Call tags and returns to our warehouses
  • Working on the S21 project transition.
  • Managed timely and effective replacement of damaged or missing products.

ADMINISTRATIVE ASSISTANT II

OCE' NORTH AMERICA / CANON SOLUTIONS AMERICA
02.2010 - 03.2018
  • Prepare Monthly Outlook Packages and power point presentations
  • Fill out Exception Reports
  • Maintain and update Master Sales Cycle and accounts in Oasis
  • Follow orders that are on Outlook package to keep DPM and ERD advised of status and help to close out and get orders invoiced by month end
  • Help to resolve any billing issues and act as liaison between customer and billing if necessary
  • Prepare Expense Reports and check requests
  • Make all travel arrangements
  • General office duties including sorting mail, scheduling conference calls and booking conference rooms
  • Arrange catering for business meetings
  • Maintain office equipment and make service calls
  • Assist at Graph Expo
  • Maintain department attendance records
  • Compile research as it pertains to the establishment of procedures for department projects and specific information to principal.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

CORPORATE EVENT PLANNING AND SALES

GAPER’S CATERERS
01.2007 - 02.2010
  • Processed customer orders and tailored menus to meet specific requirements
  • Helped develop Department of Corporate Accounts
  • Developed new accounts via cold calling
  • Planned corporate events including board meetings and company wide events.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.

INSIDE SALES REPRESENTATIVE / CUSTOMER SERVICE

CHARLES INDUSTRIES, LTD.
03.1998 - 04.2005
  • Entered and maintained customer orders
  • Developed quarterly forecasts for customer accounts
  • Maintained communication with customers through telephone and email
  • Informed outside sales personnel about orders and customer communications
  • Daily interaction with Supply Chain to ensure timely inventory management
  • Follow-up contact made with current and potential customers after trade shows
  • Tasked by management to develop TL9000 training procedures and manual for Inside Sales
  • Helped increase distribution sales account by 70%
  • Prepared quotes for customers and follow-up on the proposals
  • Recognized by management for dedication, strong service orientation and quality.

CUSTOMER SERVICE

CONCORDIA INTERNATIONAL FORWARDING CORPORATION
06.1992 - 03.1998
  • Maintained constant contact with filed sales personnel through telephone communication and correspondence
  • Utilized sales and customer service skills to arrange freight shipments from the shipper’s door to their destination while keeping the customer informed of the status
  • Responsible for rate quotes
  • Emphasis on problem solving regarding order status and accounting inquiries
  • Interaction with airlines and vendors.

CONTRACT ADMINISTRATOR

COMDISO
01.1989 - 04.1992
  • Responsible for processing transactions related to the lease base which included reviewing and completing all necessary documents accurately and within a designated time frame
  • Researched and resolved problem paperwork with field personnel
  • Calculated economics of transactions to ensure proper payout/profit
  • Assisted in training new employees
  • Responsible for special projects such as writing department procedures
  • Word Perfect 4.1/5.0.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

CONSUMER AFFAIRS REPRESENTATIVE

MIDWAY AIRLINES, INC.
06.1987 - 01.1989
  • Represented Midway Airlines and acted as liaison between the customer and company within company goals and standards
  • Resolved complaints and inquiries within department guidelines in a manner conductive to customer satisfaction
  • Identified sensitive issues and problem trends to management
  • Recommended and issued customer compensation
  • Maintained communications with other departments in order to research and resolve problems and promoted customer awareness.
  • Successfully defused tense customer interactions by demonstrating empathy, understanding, and genuine commitment to problem resolution.

FLIGHT ATTENDANT

MIDWAY AIRLINES
05.1986 - 06.1987
  • Provided passenger safety and comfort in flight
  • In-flight ticketing.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Education

Human Resource Management, Organizational Theory and Behavior, Business Law, Accounting - Business Management

Northeastern Illinois University
Chicago, IL
05.1986

Extensive written and communication skills, Typing, Shorthand, Basic office procedures -

Robert Morris College
Chicago, IL
06.1981

Skills

  • Professional telephone demeanor
  • Business Development
  • Order Processing
  • Customer Relations
  • Salesforce CRM
  • Administrative Support
  • Microsoft Outlook
  • Account Management

Timeline

CUSTOMER SERVICE REPRESENTATIVE

CHARLES INDUSTRIES, LTD.
04.2019 - 01.2024

CUSTOMER SERVICE LFS CONSUMABLES

OCE' NORTH AMERICA / CANON SOLUTIONS AMERICA
03.2018 - 04.2019

ADMINISTRATIVE ASSISTANT II

OCE' NORTH AMERICA / CANON SOLUTIONS AMERICA
02.2010 - 03.2018

CORPORATE EVENT PLANNING AND SALES

GAPER’S CATERERS
01.2007 - 02.2010

INSIDE SALES REPRESENTATIVE / CUSTOMER SERVICE

CHARLES INDUSTRIES, LTD.
03.1998 - 04.2005

CUSTOMER SERVICE

CONCORDIA INTERNATIONAL FORWARDING CORPORATION
06.1992 - 03.1998

CONTRACT ADMINISTRATOR

COMDISO
01.1989 - 04.1992

CONSUMER AFFAIRS REPRESENTATIVE

MIDWAY AIRLINES, INC.
06.1987 - 01.1989

FLIGHT ATTENDANT

MIDWAY AIRLINES
05.1986 - 06.1987

Human Resource Management, Organizational Theory and Behavior, Business Law, Accounting - Business Management

Northeastern Illinois University

Extensive written and communication skills, Typing, Shorthand, Basic office procedures -

Robert Morris College

Similar Profiles

CREATE PROFILE
Catherine Lemperis-WilkensAdministration