Catherine Lester
Roseburg,OR
Summary
I am a hard-working and drive individual who isn't afraid to face new challenges.
I am an open and honest person who doesn't like to mislead others.
Overview
13
13
years of professional experience
Work History
Sales Associate
Fred Meyers Jewelers
04.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Department Manager
Harley Davidson Inc
10.2020 - 07.2021
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Bookkeeper
Hardester's Market
06.2011 - 09.2020
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Handled day-to-day accounting processes to drive financial accuracy.
Correctional Officer
Lake County Juvenile Justice Center
01.2011 - 06.2011
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Observed behavior of residents individually and in groups.
- Documented inmate behavior and activities in logbooks.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Education
GED -
Woolley Center
Roseburg09.2022
Skills
- CRM software proficiency
- Exceptional customer service
- Retail Metrics and Goals
- Fraud Detection
- Time Management
Timeline
Sales Associate
Fred Meyers Jewelers
04.2023 - Current
Department Manager
Harley Davidson Inc
10.2020 - 07.2021
Bookkeeper
Hardester's Market
06.2011 - 09.2020
Correctional Officer
Lake County Juvenile Justice Center
01.2011 - 06.2011
GED -
Woolley Center
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