Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Lester

Roseburg,OR

Summary

I am a hard-working and drive individual who isn't afraid to face new challenges.

I am an open and honest person who doesn't like to mislead others.

Overview

13
13
years of professional experience

Work History

Sales Associate

Fred Meyers Jewelers
04.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Department Manager

Harley Davidson Inc
10.2020 - 07.2021
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Developed and managed department budget to monitor financial performance and minimize expenses.

Bookkeeper

Hardester's Market
06.2011 - 09.2020
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled day-to-day accounting processes to drive financial accuracy.

Correctional Officer

Lake County Juvenile Justice Center
01.2011 - 06.2011
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.
  • Observed behavior of residents individually and in groups.
  • Documented inmate behavior and activities in logbooks.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

Education

GED -

Woolley Center
Roseburg
09.2022

Skills

  • CRM software proficiency
  • Exceptional customer service
  • Retail Metrics and Goals
  • Fraud Detection
  • Time Management

Timeline

Sales Associate

Fred Meyers Jewelers
04.2023 - Current

Department Manager

Harley Davidson Inc
10.2020 - 07.2021

Bookkeeper

Hardester's Market
06.2011 - 09.2020

Correctional Officer

Lake County Juvenile Justice Center
01.2011 - 06.2011

GED -

Woolley Center

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Catherine Lester