Catherine Lewie
Arlington,Virginia
Summary
Industrial engineer with 10+ years of experience driving process improvements and product development through leveraging data insights, optimizing workflows, and mentoring teams to achieve operational efficiency and sustained success. Demonstrated leader as a mentor and informal leader, with a knack for guiding teams to think more critically about solving the root problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Continous Improvement Specialist
Inova Health System
01.2021 - Current
- Leading patient access work scope across Rehab services and standardizing scheduling and patient registration across 42 sites of care
- Standardized scheduling process across 28 primary care facilities while reducing scheduling error rate by 26% and new hire training time by 45%
- Assessed Neurosciences outpatient operations and identified four categories of improvement and provided recommendations to increase patient access by 55% and increase profit by 3-4.5 mil per year
Product Manager - Integrated Solutions
United Airlines Inc.
03.2019 - 12.2020
- Lead development, testing, measurement, and expansion of digital product that offered digital amenities to customers during irregular operations with potential to save over 1.5 mil per year, reduce customer wait and processing time by 90%, and improve customer satisfaction by 36%
- Lead cross functional team of 6 employees and oversaw training development, communications plan, and change management strategy for expansion to 45 domestic airports
- Developed product documentation and roadmap to communicate and align key components of upcoming features to internal stakeholders
Senior Analyst - Innovation and Insights
United Airlines Inc.
10.2017 - 02.2019
- Lead data design, capture, and analysis strategy on pilot Gate Innovation program - modernizing and testing new designs and technologies in gate rooms through development and analysis of customer surveys, employee feedback, operational and observation data.
- Lead data collection and analysis strategy for refreshing system-wide Gate Staffing Standards and Lobby Staffing Standards: on-boarded and trained ten contractors, designed data collection strategy and tool interface, collaborated with leaders and frontline at12+ airports, oversaw 1,800 flight observations, collected over 100k lobby data points, synthesized data, and tested new staffing standards
- Streamlined kiosk customer check-in workflow and reduced transaction time by nearly 60% system wide
Senior Industrial Engineer - Resource Planning
United Airlines Inc.
08.2016 - 10.2017
- Developed cargo manpower model (700+ FTEs) and Cargo Process Guidebook to assess and forecast work requirements for post and freight; conducted stakeholder interviews, collected operational and observational data, and identified new workload drivers. Model forecast accuracy was within +/-3% of actuals. Validated logic and data with cargo leaders and developed training material for transition to new model.
Senior Engineering Consultant
Herren Associates
02.2015 - 08.2016
- Created skills-based workforce profile to forecast shipyard production manpower through 2050: base-lined workforce, performed comparative analyses, and interviewed 30+ SMEs within production and technical departments.
Engineering Consultant
Herren Associates
05.2013 - 02.2015
- Provided ad hoc data analysis and resource management support to NAVSEA Program Executive Office Littoral Combat Ships
- Created first Sailaway Transition Handbook that defined and outlined entire work and deliverable handover process from Production department to Post Delivery department, representing over 5k FTEs and 100+ processes.
Industrial Engineer Intern
Nissan North America, Inc.
05.2011 - 08.2012
Education
MBA -
Auburn University
Auburn, AL05-2025
Bachelor of Science - Industrial And Systems Engineering
Mississippi State University
Starkville, MS01-2013
Skills
- Soft
- Stakeholder Engagement
- Creative Problem Solving
- Anticipatory Thinking
- Storytelling Techniques and Facilitation
- Technical
- Process Mapping
- Lean Workflow Evaluation
- KPI and Metrics Development
- Data Visualization and Insights Analysis
- Workload Analysis and Forecasting
- Palantir Foundry, Microsoft PowerApps, SQL, Tableau, TIBCO Spotfire, Timer Pro, Visio
Certification
- Six Sigma Black Belt (CSSBB), American Society for Quality, Cert #15034
- Project Management Professional (PMP), Cert #2799517
Timeline
Senior Continous Improvement Specialist
Inova Health System
01.2021 - Current
Product Manager - Integrated Solutions
United Airlines Inc.
03.2019 - 12.2020
Senior Analyst - Innovation and Insights
United Airlines Inc.
10.2017 - 02.2019
Senior Industrial Engineer - Resource Planning
United Airlines Inc.
08.2016 - 10.2017
Senior Engineering Consultant
Herren Associates
02.2015 - 08.2016
Engineering Consultant
Herren Associates
05.2013 - 02.2015
Industrial Engineer Intern
Nissan North America, Inc.
05.2011 - 08.2012
- Six Sigma Black Belt (CSSBB), American Society for Quality, Cert #15034
- Project Management Professional (PMP), Cert #2799517
MBA -
Auburn University
Bachelor of Science - Industrial And Systems Engineering
Mississippi State University
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