Catherine Lewie
Arlington,Virginia
Summary
Industrial engineer with 12+ years of experience driving process improvements and product development through leveraging data insights, optimizing workflows, and mentoring teams to achieve operational efficiency and sustained success. Eager to embrace new challenges in a new industry while relocating for family reasons.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager Continuous Improvement
Inova Health System
12.2024 - Current
- Leads and coaches a team of 5 enterprise continuous improvement specialists on execution of system priorities.
- Pitched and lead multi-disciplinary strategy of implementing acuity-based scheduling framework across 25+ ambulatory specialty outpatient clinics.
- Provides strategic management to Access Program and is responsible for developing and delivering executive briefings and shaping enterprise Access Program strategy and implementation, including integration of scheduling workflows across Contact Center and Clinic Operations.
Senior Continuous Improvement Specialist
Inova Health System
01.2021 - 11.2024
- Developed strategy and execution plan for Seamless Care Transition project to improve referral placement rate from Emergency Department (ED) and Urgent Care (UC) to outpatient follow up appointments. As a result, ED to outpatient referral rate increased by 450%+ and lead to a ~50% reduction in appointment lead times.
- Designed, deployed, and supported the development of 50+ scheduling decision tools in partnership with Ambulatory leadership and operations as part of Access Program.
- Standardized scheduling process across 28 primary care facilities while reducing scheduling error rate by 26% and new hire training time by 45%.
- Persuaded Ambulatory and operational leaders to adopt new access-related technologies and workflows and creates and delivers educational content to support change management and adoption.
- Partnered with Ambulatory and operational leaders to improve patient access, standardize patient communications, and improve patient experience as part of the Inova Product portfolio.
- Supported team health and wellness by leading the Health and Wellness Subcommittee and designing events that support the mind, body, and soul.
Product Manager - Integrated Solutions
United Airlines Inc.
03.2019 - 12.2020
- Lead development, testing, measurement, and expansion of digital product that offered digital amenities to customers during irregular operations with potential to save over 1.5 mil per year, reduce customer wait and processing time by 90%, and improve customer satisfaction by 36%.
- Lead cross functional team of 6 employees and oversaw training development, communications plan, and change management strategy for expansion to 45 domestic airports.
- Developed product documentation and roadmap to communicate and align key components of upcoming features to internal stakeholders.
Senior Analyst - Innovation and Insights
United Airlines Inc.
10.2017 - 02.2019
- Lead data design, capture, and analysis strategy on pilot Gate Innovation program - modernizing and testing new designs and technologies in gate rooms through development and analysis of customer surveys, employee feedback, operational and observation data.
- Lead data collection and analysis strategy for refreshing system-wide Gate Staffing Standards and Lobby Staffing Standards: on-boarded and trained ten contractors, designed data collection strategy and tool interface, collaborated with leaders and frontline at12+ airports, oversaw 1,800 flight observations, collected over 100k lobby data points, synthesized data, and tested new staffing standards
- Streamlined kiosk customer check-in workflow and reduced transaction time by nearly 60% system wide
Senior Industrial Engineer - Resource Planning
United Airlines Inc.
08.2016 - 10.2017
- Developed cargo manpower model (700+ FTEs) and Cargo Process Guidebook to assess and forecast work requirements for post and freight; conducted stakeholder interviews, collected operational and observational data, and identified new workload drivers. Model forecast accuracy was within +/-3% of actuals. Validated logic and data with cargo leaders and developed training material for transition to new model.
Senior Engineering Consultant
Herren Associates
02.2015 - 08.2016
Engineering Consultant
Herren Associates
05.2013 - 02.2015
Industrial Engineer Intern
Nissan North America, Inc.
05.2011 - 08.2012
Education
MBA -
Auburn University
Auburn, AL05-2025
Bachelor of Science - Industrial And Systems Engineering
Mississippi State University
Starkville, MS01-2013
Skills
Soft
- Relationship Building
- Coaching and Mentorship
- Systems Thinking
- Facilitation
Technical
- Process Mapping
- Lean Workflow Evaluation
- DMAIC Framework
- KPI and Metrics Development
Visual Storytelling - Data Visualization
Relevant Software
- Microsoft PowerApps
- Tableau
- Timer Pro
- Visio
Accomplishments
- Tremendously proud of achieving 92% favorability index on 54 question leader performance survey for 2025!
- Presented at national Epic UGM conference in August 2025.
Certification
- Six Sigma Black Belt (CSSBB), American Society for Quality, Cert #15034
- Project Management Professional (PMP), Cert #2799517
Presenter at Epic UGM Conference (August 2025)
Presented with Dr. Brent Dibble on how integrating referral orders and Acuity Based Scheduling (ABS) frameworks into physician workflow process could improve patient experience by increasing follow up scheduling and decreasing next appointment lead times.
Timeline
Senior Manager Continuous Improvement
Inova Health System
12.2024 - Current
Senior Continuous Improvement Specialist
Inova Health System
01.2021 - 11.2024
Product Manager - Integrated Solutions
United Airlines Inc.
03.2019 - 12.2020
Senior Analyst - Innovation and Insights
United Airlines Inc.
10.2017 - 02.2019
Senior Industrial Engineer - Resource Planning
United Airlines Inc.
08.2016 - 10.2017
Senior Engineering Consultant
Herren Associates
02.2015 - 08.2016
Engineering Consultant
Herren Associates
05.2013 - 02.2015
Industrial Engineer Intern
Nissan North America, Inc.
05.2011 - 08.2012
MBA -
Auburn University
Bachelor of Science - Industrial And Systems Engineering
Mississippi State University
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