Catherine Lewis
Baldwin,NY
Summary
High-performing leader with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Extensive knowledge in multi-store management, human resources, training, merchandising and marketing. Highly capable of overseeing special projects and events and also committed to creating an environment that is conducive to increasing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Flagship Store Manager
Converse (Nike Inc.)
Soho, Central Valley, Flushing, NY
04.2017 - Current
- Supervises all sales and business development functions, new product rollouts, key account management, customer relationship development.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Collaborated with cross-functional partners to develop and implement merchandising and marketing strategies to drive conversion +24% for current fiscal year
- Supervised 12 stores and managed performance metrics in Northeast territory in absence of the District Manager
- Established rapport with other leaders in the fleet to help drive the goals and success of the organization
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Analyzed sales data to identify areas of improvement and develop action plans for increasing revenue.
Store Manager
Carters, Inc.
Bronx, Brooklyn, NY
08.2015 - 04.2017
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Effectively managed teams of 40+ employees to exceed its potential
- Identified staff vacancies district-wide, recruited, prescreened, interviewed and selected applicants
- Leveraged to run the district and authorize final talent decisions in the absence of the District Manager
- Trained staff on how to properly execute store layouts, signage and window displays
- Coached and mentored current staff members and leaders by offering constructive feedback, taking interest in their long-term career growth and succession planning
- Created weekly schedules for all employees based on their availability and the store needs
Store Manager
Express, LLC
Various Locations, NY
11.2005 - 08.2015
- Managed 100+ employees in several stores across New York
- Direct, coordinate and manage day-to-day operational aspects to increase profitability and exceed company expectations
- Managed all aspects of recruiting, interviewing, hiring, training, scheduling, supervision and evaluations
- Delivered continuous training to leaders and associates to maximize performance and also improve service through one-on-one coaching
- Determined best merchandising strategies , product placement, and sales strategies to achieve optimal profitability
- Conducted regular store visits to ensure compliance with policies, brand standards and operational excellence
- Participated in networking events to establish and cement community ties and industry connections.
Education
Bachelor of Science -
Hofstra University
Hempstead, NY2008
Skills
- Excellent Communication skills
- Leadership Development
- Client Management and Relationship Building
- Customer Service Management
- Budget Management
- Issue and Conflict Resolution
- Multi-Unit Management
- Employee evaluations
- Policies implementation
- Recruiting and Onboarding
- Store Merchandising
- Profit and Loss Management
- Project Management
- Program Implementation
- MS Office proficient
- Valid New York State driver's license
Accomplishments
Awarded “Store Manager of the Year” for FY20.
Timeline
Flagship Store Manager
Converse (Nike Inc.)
04.2017 - Current
Store Manager
Carters, Inc.
08.2015 - 04.2017
Store Manager
Express, LLC
11.2005 - 08.2015
Bachelor of Science -
Hofstra University
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