Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Lewis

Tonawanda,NY

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Receptionist

Lenahan Dermatology
04.2019 - Current
  • I deal with patients in regards to scheduling appointments, checking them in and out of said appointments, dealing with concerns of theirs in regards to insurance, their records, and sending messages to their providers. Verifying insurance coverage and dealing with copays and various office fees is also a daily concern. I also took on a lead role in handling patient records in-office and providing copies to patients and various HIPAA approved contacts. I also took it up on myself to learn some of the responsibilities of the medical assistants in order to streamline handling patient concerns as much as possible.

Insurance Agent

United HealthCare
01.2016 - 03.2019
  • I marketed and sold Medicare Supplement and Advantage plans to individuals on Medicare. I did both individual and group presentations on Medicare basics and United HealthCare plans.

Shift Lead

Walgreens
11.2009 - 06.2015
  • I was the shift manager responsible for day-to-day operations. I was responsible for the staff on my shifts, including training new staff, assigning tasks, and ensuring they completed said tasks. I was also responsible for maintaining stock both on the sales floor and in the stock room, which included placing orders with various vendors. Additionally, it was my duty to keep the back office safe balanced, prepare bank deposits, order change, and maintain the registers throughout the day.

Usher/ House Manager

Rockwell Hall Performing Arts Center
03.2008 - 04.2012
  • I worked various events at the theatre. I helped schedule events, sold tickets, set up the space, took tickets, aided patrons in finding their seats and monitored them audience throughout the event, and then cleaned the space after events were over. For my last two years, I was put in charge of smaller events, which I either worked on my own or I had staff under me.

Bookseller

Barnes & Noble College
08.2006 - 06.2010
  • I worked the front register, kept the sales floor stocked, aided customers in finding merchandise and special ordering merchandise for them, received and returned stock to various vendors, kept the sales floor clean and tidy, and any other tasks as assigned by management.

Education

Bachelor's - History

Buffalo State College
Buffalo, NY
05.2010

Skills

  • Google Sheets and Docs

  • Customer Service

  • Problem Solving

  • Time Management

  • Scheduling Appointments

  • Cash handling

  • Telephone etiquette

  • Data entry

  • Problem-solving skills

  • Listening skills

Certification

  • Life and Health Insurance
  • January 2016 to July 2024
  • I was licensed to sell Life and Health Insurance, as well as Annuities

Timeline

Receptionist

Lenahan Dermatology
04.2019 - Current

Insurance Agent

United HealthCare
01.2016 - 03.2019

Shift Lead

Walgreens
11.2009 - 06.2015

Usher/ House Manager

Rockwell Hall Performing Arts Center
03.2008 - 04.2012

Bookseller

Barnes & Noble College
08.2006 - 06.2010

Bachelor's - History

Buffalo State College

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