Catherine Lezhat
Winston-Salem,NC
Summary
Dynamic and results-driven professional with a strong background in customer service at McDonald's. Proven ability to enhance team performance through effective training and motivation. Skilled in cash handling and inventory management, demonstrating integrity and a commitment to customer satisfaction. Recognized for resolving issues promptly and building lasting customer relationships.
Overview
9
9
years of professional experience
Work History
Cashier
Bojangles' Famous Chicken 'n Biscuits
09.2009 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Warehouse Worker
Debbie's Staffing Services
04.2006 - 10.2007
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Shift Manager
McDonald's
02.2003 - 12.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Education
GED -
Edgecombe Community College
Tarboro, NC06-1998
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Bojangles' Famous Chicken 'n Biscuits
09.2009 - 05.2012
Warehouse Worker
Debbie's Staffing Services
04.2006 - 10.2007
Shift Manager
McDonald's
02.2003 - 12.2005
GED -
Edgecombe Community College
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