Summary
Overview
Work History
Skills
Timeline
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CATHERINE L HERBERT

Mobile,AL

Summary

Dedicated military veteran seeking a long term opportunity that offers professional challenges utilizing excellent time management, problem solving and leadership skills. Comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Operations Specialist

United States Coast Gaurd
10.2017 - 10.2023
  • Created and maintained efficient log keeping procedures to foster accountability, awareness, and organization.
  • Conducted weekly trainings for a 17 person team in multiple Coast Guard missions maximizing efficiency and contributing to each team member becoming a subject matter expert in their specific field.
  • Prepared and delivered weekly operations briefings to senior staff.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.

Logistics/Office Manager

Haul Away LLC
09.2014 - 01.2018
  • Primary duties included administration, account representative, accounting, marketing, purchasing, dispatch, sales and generating and distributing leads evenly to team members
  • Compiled contracts and conducted insurance verification and DOT compliance on over 13,000 freight carriers/ haulers to safeguard domestic and international shipments for over 150 clients per day
  • Demonstrated accountability and responsibility for personal, commercial, and military vehicles valued at over 900k being transported throughout the United States as well as overseas per day.
  • Estimated delivery timelines from invoice, work order and demand forecast data. Met delivery timelines by anticipating and resolving transportation, logistics and customer issues.
  • Addressed customer requests and specifications and made suggestions to appropriately fulfill needs. Delivered exceptional customer service to maintain strong relationships and build positive experiences.
  • Served as point of contact for team of supervisors, owning complex and escalated issues and informed senior business leaders of findings using detailed reports and presentations.
  • Oversaw employee recruitment, training and onboarding process
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement through clear and transparent communications bolstering morale and performance.

Skills

  • Team Management with adaptable leadership approach experience in both military and civilian sector
  • Customer Service
  • Daily task preparation and oversight
  • Problem solving and decision making
  • Proficient in Word, Excel, Powerpoint, Teams
  • Excellent oral and written communicator with staff at any level
  • Data Management/Log keeping

Timeline

Operations Specialist

United States Coast Gaurd
10.2017 - 10.2023

Logistics/Office Manager

Haul Away LLC
09.2014 - 01.2018

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CATHERINE L HERBERT