Catherine Lizardo
Homestead,FL
Summary
Resourceful package Handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
14
14
years of professional experience
Work History
Package Handler
Fed Ex Ground
11.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Walmart
01.2021 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Youth Care Worker Lead
Loyal Source Government Services, LLC
01.2016 - 05.2020
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
Cashier
Dollar Tree Distribution Center
12.2013 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Janitor
Bally's Total Fitness
03.2010 - 06.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
Miami Dade College
Miami, FLPharmacy Technician -
South Dade Educational Center - South Dade Skills Center
Homestead, FLHomestead Senior High School
Homestead, FL2008
Skills
- Teamwork and Collaboration
- Performance Goals
- Package Scanning
- Handheld Scanners
- Lifting and Sorting
- Labeling and Boxing
- Item Fittings
- Monthly Inventory
- Product Availability
- Public Speaking
- New Hire Training
- Time Management
- Critical Thinking
- Active Listening
- Team building
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Problem-Solving
- Dependable and Responsible
- Reading Comprehension
- Barcode Scanners
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
Fed Ex Ground
11.2022 - Current
Customer Service Representative
Walmart
01.2021 - 06.2021
Youth Care Worker Lead
Loyal Source Government Services, LLC
01.2016 - 05.2020
Cashier
Dollar Tree Distribution Center
12.2013 - 12.2016
Janitor
Bally's Total Fitness
03.2010 - 06.2013
Miami Dade College
Pharmacy Technician -
South Dade Educational Center - South Dade Skills Center
Homestead Senior High School
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