Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Catherine Lomuto

Office Management
Tucson,AZ

Summary

Customer Service Representative with extensive experience in the Automotive and Lending industries. Personable and dedicated, solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Office Manager

A&M Shell
Tucson, AZ
12.2011 - 01.2024
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coded and entered daily invoices with in-house accounting software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Finance and Insurance Manager

Motorcar Leasing and Sales
Tucson, AZ
06.2002 - 02.2011

Responsible for all daily office administrative duties. Greeted all customers, completed credit applications, structured and submitted to lenders for approval. Contracted, completed and submitted all loan documents to lenders for funding. Processed all License, Registration and Warranty documents with appropriate agencies. Made all daily and weekly bank deposits and reconciled accounts.

  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Creative Writing

Northern Arizona University
Flagstaff, AZ

Skills

  • Contract Administration
  • Operations Management
  • Customer Service
  • Office administration
  • Clerical support
  • Office management
  • Clear oral/written communication
  • Relationship building
  • Administrative support
  • Excellent multi-tasking ability
  • Scheduling
  • Documentation and control

Affiliations

  • When not focusing on work, my most precious time is spent with my family, including my two amazing granddaughters. We enjoy any activities when we are together.

Timeline

Office Manager

A&M Shell
12.2011 - 01.2024

Finance and Insurance Manager

Motorcar Leasing and Sales
06.2002 - 02.2011

Creative Writing

Northern Arizona University
Catherine LomutoOffice Management