Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Loyer

Vancouver,WA

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.

Diligent people oriented person bringing customer service skills and the ability to create a rapport and working relationship with clients through consistent communication.

Knowledgeable and dedicated professional with extensive experience in maintaining professional and empathetic relationships with both clients and within the company.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Music Management and Performer

Self Employed At Catherine Loyer & Strawberry Roan
01.1998 - Current


  • Performed live shows throughout the region, creating and maintaining business relationships and establishing a rapport with agents, bookers and audience.
  • Managed all bookings, promotions, personnel and logistics for all performances and travels.
  • Networked with industry professionals to build contacts and maintain steady stream of work and maintain working relationships.
  • Managed variety of technical equipment used in performances such as sound, lighting and instrumentation.
  • Composed music, hired and directed stage crew in all rehearsals to deliver successful performances.
  • Negotiated contracts vendors, performers and crew for performances.


CNA and Entertainment Director

Applegate Care Center
01.1992 - 05.1994


  • Cared for residents in assisted living facility and delivered high-quality support to meet emotional and physical needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Customer Service Representative

Columbia Cable
02.1990 - 01.1992
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Restaurant Manager

Super Natural Deli Restaurant
06.1988 - 02.1990
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Led and directed team members on effective methods, operations, and procedures.

Education

No Degree - Commercial And Advertising Art

Portland Community College
Portland, OR

High School Diploma -

Glencoe High School
Hillsboro, OR
05.1988

Skills

  • Time Management
  • Teamwork and Collaboration
  • Self-Driven and Motivated
  • Attention to Detail
  • Active Listening
  • Punctual and Dependable
  • Establishing rapport with clients
  • Problem solving

Timeline

Music Management and Performer

Self Employed At Catherine Loyer & Strawberry Roan
01.1998 - Current

CNA and Entertainment Director

Applegate Care Center
01.1992 - 05.1994

Customer Service Representative

Columbia Cable
02.1990 - 01.1992

Restaurant Manager

Super Natural Deli Restaurant
06.1988 - 02.1990

No Degree - Commercial And Advertising Art

Portland Community College

High School Diploma -

Glencoe High School

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Catherine Loyer